Retail Customer Service Specialist

Goodwill Of Silicon Valley; Gilroy (CA); On-site; USD 23,000 - 29,000; Part time

Job summary

Goodwill of Silicon Valley in Gilroy, CA is seeking a part-time store associate to assist customers, operate the cash register, handle sales and transactions, and help with merchandising and stocking.

The role involves opening/closing procedures, inventory support, and maintaining a clean, safe shopping environment. Strong English reading/writing and cash handling experience are preferred for this position.

Qualifications

• Knowledge of general arithmetic (adding/subtracting).
• Retail sales and/or cash handling experience preferred.
• Basic ability to read and write in English.

Responsibilities

• Handle customer assistance, cash register operations, sales and transactions.
• Maintain positive relations with customers and coworkers, report issues to the store manager.
• Assist with inventory, display, merchandising and stock placement, rotations and markdowns.
• Assist with housekeeping and safe working environment including restrooms.

Skills

Retail sales experience

Cash handling experience

English literacy

Tools

Cash register

Ten-key calculator

Telephone

Personal computer

Printer

Fax machine

Stock/display equipment

Job description

Job Details

Job DetailsJob Location: Gilroy Store 131 - Gilroy, CA 95020Position Type: Part TimeEducation Level: Not SpecifiedSalary Range: $18.45 - $18.45 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Nonprofit - Social ServicesSummary

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Job Responsibilities

• Responsible for customerassistance, cash register operation, sales/monetary transactions, opening/closing procedures.
• Tomaintainpositive customer and employee relations;reportingany problems/complaintsimmediatelyto the store manager.
• Toassistwith inventory, display,merchandisingand placement of stock on the sales floor, stockrotationand markdowns.
• Toassistwith picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat,cleanand safe working environment.
• Tobecome familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• Tobecome familiar with and follow store policies and procedures as well as general company policies.
• To be aware ofpossible damage,theftor potential safety hazards,reportobservationsimmediatelyto the store manager.
• Follows and enforces all company procedures.
• Performs other duties asrequested.

Responsibilities may be added,deletedor changed at any time at the management's discretion, formally or informally either orally or in writing.

Requirements

• Knowledge of general arithmetic (adding/subtracting) isrequired

Preferred Qualifications

• Retail sales and /or cash handling experience strongly desired
• Basic ability to read and write in English

Equipment Used

• Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register
• Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.

Aptitudes/skills/temperament

• Ability tomaintainself-control and deal effectively with the public and work in cooperation with co-workers.
• Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
• Ability to perform arithmetic, and count money/change quickly and accurately.
• Ability to learn and accurately perform opening/closing procedures, cash registeroperationand related paperwork quickly and accurately as they pertain to store operations.
• Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage,eliminatinghazards and accidents/injuries.
• Ability to move hands and fingers quickly to count money/change andoperatecash registers.
• Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
• Ability to understand and communicate clearly in English.

QualificationsWorking conditions

• Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performedon a daily basis
• Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant;however,radios and televisions may be turned on

Emotional Effort

• Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork

PhysicalRequirements

• Fast work pace with constant standing and walking
• The job involves light physical work demands requiring lifting 30lbsmaximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by usingappropriate materialhandling equipment and/or withassistancefrom co-worker. Safety handling procedures must be followed.
• Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Goodwill of Silicon Valley is an Equal Opportunity and Affinitive Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex,age, physicalor mental disability unrelated to ability, marital status, family responsibilities,pregnancy, geneticinformation, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law