Retail Customer Service Specialist

Dick's Sporting Goods; Chesapeake (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Customer Service Specialist to deliver exceptional shopping experiences through eager, informed help at the front end. You will greet customers, assist with complex transactions, and support store operations with scheduling and presentation standards.

You will promote loyalty programs and warranties, uphold safety policies, and foster an inclusive, collaborative team environment across the store.

Qualifications

• Retail sales or cashier experience preferred.
• Ability to stand and lift 15–35 lbs occasionally.
• Ability to stand for long periods and walk.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Greet teammates and customers, proactively understanding needs and supporting their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage and support cashiers during complex transactions.
• Assist department scheduling, direct workflow, daily assignments, and monitor presentation standards.
• Uphold merchandising and presentation standards with floor sets, signage, and price changes.
• Promote and train teammates on customer loyalty programs, warranty sales, and private label credit card enrollment.
• Adhere to safety, loss prevention, and SOPs; maintain confidentiality of company information.
• Create an inclusive store environment where everyone feels welcome, safe, and respected.
• Take an all-hands-on-deck approach to support the team across the store.

Skills

Retail experience

Cashier experience

Customer focus

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.

• Serve as primary customer service provider at the front end and liaison between customers and management.

• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.

• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.

• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

• Take an all-hands-on-deck approach to support the team across the store.

• Perform other tasks as assigned by management.

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS

• Prior retail sales, cashier, or customer-focused experience preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $14.00 - $21.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.