Retail Customer Service Expert - Remote

Teleperformance USA; Idaho; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits

Paid Time Off

Wellness programs

Job summary

Teleperformance USA is seeking a Customer Experience Specialist for a remote, work-at-home role in Idaho. You will provide customer support via telephone, email, or chat, resolve basic issues, and escalate more complex problems to Product Support when needed.

You will handle high volumes of inquiries, troubleshoot problems, and ensure a positive, professional experience for business customers. Training is provided, and benefits are included.

Responsibilities

• Provide customer support via telephone and/or Internet (chat, email).
• Handle inquiries and resolve basic issues such as orders, billing, or address changes.
• Escalate more technical issues to the Product Support department.
• Process a high volume of inquiries and resolve a targeted percentage.
• Troubleshoot problems to identify root cause and resolve customer concerns.
• Escalate unresolved issues as needed.

Job description

Category: Customer Service/Support

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

This is for a Work at Home position.

Your Responsibilities

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Provide customer support to customers via telephone and/or Internet, e.g., instant message, email.
• Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist.
• Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
• Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escal…