Retail Customer Service Associate - cashier at PGA TOUR Superstore

Ohio Golf Course Owners; Columbus (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-matching 401(k) retirement

Vacation time

Associate merchandise discount

Bonus opportunities for eligible staff

PGA of America/LPGA membership dues

Job summary

PGA TOUR Superstore is seeking enthusiastic Customer Service Associates to engage Customers at the Cashier and Club Desk, manage returns and promotions, and process payments securely. The role emphasizes delivering outstanding service, building customer relationships, and contributing to a best-in-class shopping experience.

Candidates should be able to work flexible hours, stand for long periods, and lift up to 30 lb. Retail or customer service experience is preferred.

Qualifications

• Strong communication and interpersonal abilities required.
• Basic computer skills with MS Office.
• Ability to manage multiple priorities and deadlines.
• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Able to stand for long periods and lift up to 30 lb.

Responsibilities

• Engage with Customers in Cashier and Club Desk areas with world-class service.
• Handle returns, exchanges, gift cards, and promotions accurately.
• Process payments securely according to SOP.
• Maintain clean, organized front-end area and merchandise presentation.
• Provide store information and direct Customers to appropriate areas.
• Stay updated on promotions and events to support sales.

Skills

Communication

Computer skills

Organization

Customer service

Flexibility

Physical stamina

Schedule adaptability

Business sense

Accountability

Education

High School Diploma or equivalent

Job description

15.00 - 17.00 USD Hourly

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world-class service and fostering lasting Customer relationships, the role helps drive sales and ensure a best-in-class Customer experience.

Key Responsibilities:

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
• Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Front-End equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Front-End area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP)
• Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits & Perks

At PGA TOUR Superstore, we believe great work should come with great benefits. We offer a range of programs and perks designed to support our associates at work and beyond.

Benefits and perks for eligible regular associates may include:

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates
• Company-matching 401(k) retirement plan
• Vacation time
• Associate merchandise discount
• Performance-based bonus opportunities for eligible full-time and part-time associates
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.