Retail Customer Service Associate (Cashier)

Golf & Tennis Pro Shop; Novi (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

401(k) retirement plan

Vacation time

Merchandise discount

Bonus opportunities

Dues reimbursement

Job summary

PGA TOUR Superstore is hiring a Customer Service Associate to engage customers at the front end, process payments, handle returns, exchanges, and promotions, and maintain a premium store presentation. You will answer product questions, provide store information, and drive the best-in-class customer experience through attentive service.

This role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Strong listening and interpersonal communication skills.
• Basic knowledge of Microsoft Office.
• Ability to organize multiple priorities to meet deadlines.
• High School Diploma or equivalent.
• Retail sales or customer service experience preferred.

Responsibilities

• Engage with customers at the front end and provide world-class service.
• Greet and engage customers in the cashier area and club desk.
• Process returns, exchanges, gift cards, and promotions accurately.
• Maintain clean, organized front-end areas to support sales.
• Assist in keeping merchandise presence and visual appeal.
• Handle payments securely and in accordance with SOPs.
• Answer product questions and direct customers to store areas as needed.
• Stay informed on promotions and marketing events.

Skills

Communication

Computer skills

Organization

Education

High School Diploma

Tools

Microsoft Office

Job description

15.00 - 17.00 USD Hourly

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world-class service and fostering lasting Customer relationships, the role helps drive sales and ensure a best-in-class Customer experience.

Key Responsibilities:

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
• Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Front-End equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Front-End area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP)
• Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.

Working Conditions and Physical Demands:

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule :

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen :

Ability to quickly learn business acumen with appropriate training.

Accountability :

Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits & Perks

At PGA TOUR Superstore, we believe great work should come with great benefits. We offer a range of programs and perks designed to support our associates at work and beyond.

Benefits and perks for eligible regular associates may include:

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates
• Company-matching 401(k) retirement plan
• Vacation time
• Associate merchandise discount
• Performance-based bonus opportunities for eligible full-time and part-time associates
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation

We comply with all laws that prohibit discri