Retail Customer Service Associate (Cashier)

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Norwalk (CT); On-site; USD 24,000 - 27,000; Full time

Job summary

PGA TOUR Superstore in Norwalk, CT is seeking a Customer Service Associate to engage customers in the Cashier Area and Club Desk, delivering world-class service and supporting checkout operations.

You will handle returns, exchanges, gift cards, promotions, and payments securely while maintaining a clean, organized front-end and promoting ongoing promotions to drive sales.

This role emphasizes customer engagement, product knowledge, and adherence to SOPs to provide a best-in-class experience.

Qualifications

• Strong listening and interpersonal communication skills.
• Basic computer skills and ability to use Microsoft Office.
• Organizational ability to manage multiple priorities.

Responsibilities

• Engage with customers in the Cashier Area and Club Desk to deliver world-class service.
• Process returns, exchanges, gift cards, and promotions accurately and securely.
• Assist in maintaining a clean, organized front-end area and ensure smooth checkout operations.

Skills

Communication

Microsoft Office Suite

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

17.25 - 19.75 USD Hourly

Position Summary

Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world-class service and fostering lasting Customer relationships, the role helps drive sales and ensure a best-in-class Customer experience.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk).
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Front-End equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Front-End area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP).
• Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb box overhead.

Schedule

• Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

Ability to quickly learn business acumen with appropriate training.

Accountability

Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.

Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department.

The law and our policies prohibit retaliation against anyone for making such a report.

PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment.

Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA.

Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best!

Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the-art technology delivering game-changing opportunities at every turn.

With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors.

Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs.

Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage.

Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology.

Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options.

For more information, visit: PGA TOUR Superstore