Retail Customer Service Associate

FedEx Office; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Associate to enhance the customer experience. In this role, you will utilize your consultative skills to understand customer needs, recommend suitable products, and provide exceptional service. Your responsibilities will include managing store activities, processing transactions, and ensuring a clean and safe environment. This position offers a dynamic work atmosphere where you can grow your skills while contributing to a team dedicated to customer satisfaction. If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 6+ months of relevant experience in customer service.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Deliver excellent customer service by anticipating needs.
• Handle complex orders and prepare items for shipping.

Skills

Excellent communication skills

Customer service

Consultative skills

Cash handling

Education

High school diploma or equivalent

Tools

Printing equipment

Job description

Join to apply for the Retail Customer Service Associate role at FedEx Office.

Position Summary

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest solutions, and provide excellent service. They are knowledgeable in print, signs & graphics, and shipping, responsible for taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. They operate various equipment, manage projects, stock supplies, and prioritize tasks.

General Duties and Responsibilities

This list is not exhaustive and may include:

• Following supervisor instructions and assisting team members
• Training new staff

Service

• Demonstrating consultative behaviors to understand customer needs
• Recommending appropriate products and services
• Providing outstanding customer service and resolving issues promptly
• Handling complex orders and preparing items for shipping
• Operating printing and related equipment
• Maintaining a clean and safe store environment

Profit

• Handling customer data confidentially
• Processing transactions accurately, including cash handling
• Maintaining equipment and supplies
• Ensuring proper product displays and signage
• Preventing errors and waste
• Completing financial paperwork and assisting with reports
• Adhering to operational policies and procedures

Self-Management

• Managing multiple tasks efficiently
• Seeking opportunities to improve skills
• Working independently with minimal supervision
• Following all standards and policies

Minimum Qualifications

• High school diploma or equivalent
• 6+ months of relevant experience
• Excellent communication skills

Essential Functions

• Standing for entire shift
• Lifting up to 55 pounds
• Performing physical activities like bending and twisting
• Effective communication and teamwork
• Working efficiently under pressure in a fast-paced environment
• Maintaining attention and accuracy
• Consistent attendance and punctuality

Preferred Qualifications

Additional details include a focus on quality, process improvement, and adherence to safety and legal policies. FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. For inquiries, contact [e-mail].