Retail Customer Service Associate

Tnentertainment; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Store Consultant to enhance customer experiences through expert knowledge in print, signs & graphics, and shipping. This role involves taking orders, coordinating store activities, and providing solutions to customer needs. Ideal candidates will thrive in a fast-paced environment, possess excellent communication skills, and have a strong focus on customer service. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success. If you are passionate about delivering exceptional service and are eager to grow your skills, this opportunity is perfect for you.

Qualifications

• At least 6 months of specialized experience required.
• Excellent communication skills are essential.

Responsibilities

• Deliver positive customer experiences through consultative skills.
• Manage production queue and handle complex projects.

Skills

Customer Service

Communication Skills

Consultative Selling

Problem Solving

Education

High School Diploma or Equivalent

Job description

Description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The Store Consultant operates and maintains various equipment, manages the production queue, handles complex projects, manages retail supplies, and completes tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is representative and not exhaustive)

People

• Follow supervisor instructions and assist team members in store functions
• Help train store team members

Service

• Use consultative behaviors to understand and meet customer needs
• Provide expertise in printing, signs & graphics, and shipping, and recommend appropriate products/services
• Ensure outstanding customer service by anticipating needs and offering solutions
• Resolve customer problems promptly and satisfactorily
• Take complex orders, provide accurate pricing
• Prepare parcels for shipping, operate printing and related equipment
• Maintain a safe, clean, and orderly store

Profit

• Handle customer data confidentially and manage documents/media securely
• Process transactions via POS, handle cash and make change
• Maintain and repair store equipment and supplies
• Display retail products and signage properly
• Prevent errors and waste proactively
• Complete financial paperwork, assist in financial reporting
• Follow operational, safety, HR, and security policies

Self-Management

• Perform multiple tasks simultaneously
• Seek opportunities to improve skills
• Operate independently with minimal supervision
• Adhere to company standards and policies
• Perform other duties as needed

Minimum Qualifications and Requirements

• High school diploma or equivalent
• At least 6 months of specialized experience
• Excellent communication skills
• Meet employment qualifications at hire or transfer

Essential Functions

• Stand during entire shift
• Lift up to 55 pounds
• Bend and twist as needed
• Communicate effectively
• Work under pressure in a fast-paced environment
• Maintain attention and concentration
• Work with minimal supervision
• Maintain regular attendance and support store hours

Additional qualifications, company policies, and legal notices are included in the original description but have been summarized here for clarity and focus on core responsibilities and requirements.