Retail Customer Service Associate

FedEx Office; Orem (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Associate who excels in providing exceptional customer service. In this dynamic role, you will engage with customers, recommend products, and ensure a seamless shopping experience. Your consultative skills will be vital in understanding customer needs and delivering tailored solutions. This position offers the chance to work in a fast-paced environment where attention to detail and effective communication are key. Join a team that values your contributions and supports your professional growth in a rewarding career path.

Qualifications

• 6+ months of experience in customer service roles.
• Excellent communication and consultative skills.

Responsibilities

• Deliver positive customer experiences and resolve issues promptly.
• Operate printing equipment and prepare parcels for shipping.

Skills

Customer Service

Communication Skills

Consultative Skills

Time Management

Education

High School Diploma or Equivalent

Tools

Printing Equipment

Job description

Join to apply for the Retail Customer Service Associate role at FedEx Office.

Position Summary

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This team member is knowledgeable in print, signs & graphics, and shipping, responsible for taking orders, coordinating store activities, providing pricing and product info, and recommending FedEx Office products and services. They will operate various equipment, manage projects, stock materials, and complete tasks based on priority.

General Duties and Responsibilities

(This list is not exhaustive)

• Follow supervisor instructions and assist team members
• Train new store team members

Service

• Demonstrate consultative behaviors to understand customer needs
• Recommend appropriate products and services
• Ensure customer problems are resolved promptly
• Take complex orders and provide accurate pricing
• Prepare parcels for shipping
• Operate printing and related equipment
• Maintain a clean and safe store environment

Profit

• Handle customer data confidentially
• Process transactions accurately
• Maintain and repair equipment and supplies
• Display products properly
• Complete financial paperwork and reports
• Adhere to operational policies and procedures

Self-Management

• Perform multiple tasks simultaneously
• Seek opportunities to improve skills
• Work independently with minimal supervision
• Follow all store standards and policies

Minimum Qualifications

• High school diploma or equivalent
• 6+ months of experience
• Excellent communication skills

Essential Functions

• Stand during entire shift
• Lift up to 55 pounds
• Communicate effectively
• Work efficiently under pressure
• Maintain attention and concentration
• Report to work regularly and on time

Preferred Qualifications

Additional details about quality management and company policies are included in the full description. FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities.