Retail Customer Service Associate

FedEx Group; Illinois; On-site; USD 25,278 - 29,714; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Educational assistance program

Generous paid time off

Paid Military Leave

Adoption Assistance Program

Job summary

A major shipping and logistics company is seeking a Store Consultant in Illinois to enhance customer service through consultative skills and expertise in printing and shipping services. Responsibilities include taking orders, coordinating store activities, and training team members. Candidates should have a high school diploma and 6+ months of experience. Eligible full-time employees receive benefits including health insurance and 401(k). Pay ranges from $18.35 to $21.57 per hour.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience, preferably in retail or customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver a positive customer experience through consultative skills.
• Take orders and provide pricing and product information.
• Ensure customer problems are resolved quickly and satisfactorily.

Skills

Customer service

Communication skills

Consultative skills

Education

High school diploma or equivalent

Job description

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Benefits

• Full‑time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
• Part‑time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).
• 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
• Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.
• Our generous paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time. The amount of paid time off depends on job classification and length of employment.
• Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.
• Vacation accrues based on position, hours worked, and years of service unless otherwise required by law. For part‑time employees, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full‑time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
• 4 premium holidays, 2 non‑premium holidays, and 2 floating holidays.
• 2 weeks paid parental leave.
• Paid Military Leave (up to 80 hours for full‑time or up to 40 hours for part‑time) during short‑term military leave of 21 days or less.
• Adoption Assistance Program (regular part‑time/full‑time employees with 12 months continuous service), LTD & STD Disability (regular full‑time employees after completing 180 days of active employment), Life Insurance (part‑time/full‑time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire. Life insurance and AD&D are not subject to the minimum hours rule), Commuter (part‑time/full‑time employees in all locations on date of hire, coverage begins two months after election, can elect anytime in the year), and Voluntary benefits (regular part‑time/full‑time employees on date of hire).

General Duties and Responsibilities

People

• Follows instructions of supervisors and assists other team members in performing store functions.
• Assists in the training of store team members.

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits.
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.

Self‑Management

• Performs multiple tasks at the same time.
• Looks for opportunities to improve knowledge and skills within the retail Store.
• Able to operate with minimal supervision.
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook.
• All other duties as needed or required.

Minimum Qualifications and Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Preferred Qualifications

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

$18.35 - $21.57/hr

Additional Details

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer

FedEx Office is an Equal Opportunity Employer including Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [e-mail].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

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