Retail Customer Service

Ezcorp Inc; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly Uncapped Bonus Potential

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP is hiring Retail Customer Service Representatives in Chicago, IL. This role involves engaging customers, processing sales and pawn loans, and maintaining a welcoming in-store environment.

Training leads to growth into Pawnbroker roles with paid programs and certification options. Starting pay ranges from $16.60 to $18.00 per hour, with a structured career path, bonuses based on performance, and benefits including health coverage and a 401(k) match.

Qualifications

• High school diploma or GED required.
• Customer service, cashier, or retail experience preferred.
• Excellent communication and interpersonal skills.
• Team player who can work independently.
• Ability to multitask in a fast-paced environment.
• Criminal background check and drug test required.
• Knowledge of pawned items a plus.
• Sales background a plus.
• Bilingual skills are a plus.

Responsibilities

• Provide excellent customer service by greeting customers in person and over the phone.
• Process sales, loans, and extensions.
• Perform opening and closing store duties.

Skills

Customer service

Sales

Cash handling

Multitask

Bilingual (plus)

Education

High School Diploma or GED

Job description

Retail Customer Service page is loaded## Retail Customer Servicelocations: Chicago, ILtime type: Full timeposted on: Posted Todayjob requisition id: JR124735Address: 5454 W. Belmont Chicago, Illinois 60641Brand: EZPawn**Pay range is based on experience from $16.60/hr to $18.00/hr**We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!Hiring immediately for Retail Sales Associates / Retail Customer Service!**Working for EZCORP is not just a job; it is a career**! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!* Start your career as a Trainee in our 5-week paid training program and earn a **$.50 raise** and promotion to Pawnbroker upon completion of the program* Continue to grow your skills by entering our Pawnbroker Certification Program and earn an **additional $1/hour*** Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position* Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own storeIn addition to a great career, here are some of the other things we offer our Team Members:* **Free Health Insurance**\** Competitive Wages* **Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance*** Great Working Hours* 401(k) with Company Match* Generous Paid Time Off* Holiday Pay* Store Discount**Here's what you can expect as a Retail Customer Service Representative\* (Pawnbroker)\***: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.**Other Customer Service duties include, but are not limited to:*** Providing excellent customer service by greeting customers, interacting with customers in person and on the phone* Processing sales, loans, and extensions* Performing opening and closing store duties**Requirements for the Customer Service Representative (Pawnbroker) role include:**As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:* High school diploma or GED* Customer service, cashier, or retail experience* Excellent communication and interpersonal skills* Work well independently and as member of a team* Ability to multitask* Able to pass a criminal background check and drug test* Adhere to all Company policies, procedures, and regulations* Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus* Sales background, a plus* Bilingual, a plus\*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.locations: Chicago, ILtime type: Full timeposted on: Posted 30+ Days AgoWe are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.