Retail Customer Host Associate - Kelly Johnson Store

Goodwill of Colorado

Colorado Springs (CO)

On-site

USD 19,000 - 27,000

Full time

3 hours ago

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Benefits offered by this job

Daily Pay

Medical

Dental

Vision

Life/AD&D

Flexible Spending Accounts

Paid time off

Job summary

Goodwill of Colorado is seeking an Associate I, Retail Customer Host in Colorado Springs. You will welcome customers, assist with questions, and guide them through the store to ensure a positive shopping experience.

You will also perform receipt checks to prevent theft and help resolve any discrepancies at the point of sale. The role requires strong communication, attention to detail, and the ability to work a varied schedule, including weekends and holidays.

Qualifications

High School diploma or equivalent preferred.
Retail or door attendant experience is a plus.
Must have attention to detail and ability to make decisions.
Ability to use basic technologies (computer programs) to follow company standards.
Strong communication skills and the ability to take initiative.

Responsibilities

Greet customers with a warm smile and provide a welcoming first impression.
Provide store information, answer questions, direct customers, and manage customer flow.
Check receipts to verify purchases and resolve discrepancies with POS when needed.
File appropriate reports with Risk department and maintain a safe environment.
Operate handheld scanners and report incidents via Think Risk.
Follow all retail center policies, safety procedures, and extend duties as needed.

Skills

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft

Think Risk

Job description

Please Note: This position will be posted through 10/22/2026*

Job Details

Description

Please Note: This position will be posted through 10/22/2026*

Pay: $16.51 HR.

Full-time positions are available. Monday through Friday availability is required.

The Associate I, Retail Customer Host will provide a welcoming first impression, greeting customers as they enter the store and thanking customers as they exit the store. The Associate will be in contact with customers and is expected to be responsive in communication and provide excellent customer service. As the first interaction a customer has with the store, it is important the Associate ensures a positive shopping experience.

Part of the Associate’s role is receipt checking, a loss prevention measure to verify customer receipts against purchases to prevent theft and fraud, while also ensuring accuracy in transactions and providing a point of customer service. They are responsible for identifying discrepancies and communicating with customers and management to resolve problems and maintain a safe, welcoming shopping environment.

ESSENTIAL FUNCTIONS

Greeting Customers

Welcome the customers with a warm smile and a genuine greeting.
Provide store information, answer questions, offer shopping carts or hand basket, direct customers to specific areas, manage customer flow during busy times, and maintain a friendly and organized entrance.
Share relevant store information with the customer, such where items are located, discounts, etc.
Share any upcoming event information with the customer.

Customer Exits

Thank the customer sincerely for shopping with us and supporting our mission.
Customers’ receipts should be checked to verify purchases upon leaving the store. Merchandise that cannot be validated by the receipt should be referred to point of sale (POS) for additional customer service.
If the customer does not have a receipt or has an invalid receipt, politely ask the customer to return to the store to be processed through the POS.
File appropriate reports with Risk department.

Other

Technology Proficiency: Use of handheld scanners, devices etc. to monitor transactions and or report incidents via Think Risk.
Good observation: Keen sense of observation to monitor people and identify suspicious behavior while maintaining calm demeanor.
Follow all retail center policies and procedures.
Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

A High School diploma or equivalent is preferred.

Experience

Prior Retail Store door attendant experience is a plus.

Other

Must have attention to detail and ability to make decisions.
Ability to use basic technologies to be able to follow company standards.
Must have the ability to use and operate computer programs (Microsoft, Think Risk, etc.) and other technology (phone, scanner, etc.).
The incumbent must have strong communication skills and the ability to take initiative in a situation.
Must have the ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to read, comprehend, write, and communicate effectively in English; bilingual is a plus.
Must have the ability to effectively convey information and interact with diverse individuals.
Good customer service skills and a positive attitude are essential for creating a positive customer experience and ensuring safety and satisfaction.
Provide a friendly demeanor and have a positive and approachable attitude.
The capacity to handle customer inquiries and concerns calmly and professionally.
The ability to connect with people and build rapport.
Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.
The ability to stand for extended periods, especially in busy environments.

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full-Time employees in our Retail and Sales/Operations Divisions are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 856 – Associate I, Retail Customer Host Dept Number: Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements