Retail Customer Experience Supervisor Full Time

NBMBAA; Meadville (Crawford County); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

The TJX Companies is seeking a dedicated Associate Leader to oversee front-of-store operations and deliver an outstanding customer experience. You’ll lead by example, train Associates on front-end standards, and actively promote loyalty programs while ensuring a clean, organized store.

Flexibility is required to work nights and weekends. You’ll collaborate with management to set priorities, manage POS coverage, and support store goals while upholding safety and integrity in every interaction.

Competenze

• Strong understanding of merchandising techniques.
• Capable of multitasking and staying organized.
• Excellent communication with customers and teammates.
• Experience training and mentoring Associates.
• Team player with collaborative mindset.

Mansioni

• Create a positive customer experience at front of store.
• Lead by example and promote loyalty programs.
• Train and mentor Associates on front-end principles.
• Coordinate registers and breaks; ensure POS coverage.
• Address customer concerns promptly to maintain satisfaction.
• Ensure tasks align with store plans and priorities.
• Communicate priorities clearly with management and staff.
• Support shrink reduction goals and safety practices.
• Promote safety and a clean store environment.
• Other duties as assigned.

Conoscenze

Merchandising

Multitasking

Communication

Organizational skills

Staff training

Team player

Descrizione del lavoro

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others