Retail Customer Experience Specialist - Honda of Olathe

Baxter Ford; Olathe (KS); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive Pay

Full-Time Schedule

Comprehensive Benefits

Paid Holidays

Educational Reimbursement

Employee Discounts

401(k) Match

Parental Leave

Job summary

Honda of Olathe is seeking a Retail Customer Experience Specialist to help customers get excited about Honda vehicles and deliver an exceptional guest experience.

You will discover customer needs, guide them to the right vehicle, and complete the purchase with a personalized touch, aiming to create long-term Honda relationships.

Join a culture focused on growth, training, and market-leading benefits as you build brand ambassadors for Honda in a team-first environment.

Qualifications

• Must be at least 18 years old and have a valid driver’s license to operate a motor vehicle.
• Customer service experience preferred

Responsibilities

• Help customers get excited about Honda vehicles by answering questions and demonstrating vehicles.
• Discover each customer’s needs, and then identify the right vehicle based on those needs.
• Facilitate remarkable customer experiences by delivering on our “Car Buying on Your Terms” promise.
• Work with management to complete the customer’s purchase, ensuring the most personalized experience possible.
• Successfully set up and deliver vehicles after the purchase process is complete.
• Have the opportunity every day to build brand ambassadors for Honda vehicles with guests resulting in a long-term Honda customers

Skills

Customer service experience

Job description

Description

Do you want to help transform the auto industry? Come let Honda of Olathe show you just how Remarkable you can be!

At Honda of Olathe, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Honda of Olathe teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Honda of Olathe we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT HONDA OF OLATHE!

Your Purpose as a Retail Customer Experience Specialist:

• Help customers get excited about Honda vehicles by answering questions and demonstrating vehicles?
• Discover each customer’s needs, and then identify the right vehicle based on those needs
• Facilitate remarkable customer experiences by delivering on our “Car Buying on Your Terms” promise
• Work with management to complete the customer’s purchase, ensuring the most personalized experience possible?
• Successfully set up and deliver vehicles after the purchase process is complete
• Have the opportunity every day to build brand ambassadors for Honda vehicles with guests resulting in a long-term Honda customers

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Customer service experience preferred

Your Well-Being:

• Competitive Pay: $20/hour + Bonus
• Flexible Work Schedule: Full-Time
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at [phone], option #4 to request accommodation.