Retail Customer Experience Specialist - Flexible Scheduling

Duchess; Lincoln Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Health, dental, vision benefits

Employer-Paid Life Insurance

401k matching

Weekly pay and paid time off

Job summary

Duchess is seeking friendly, motivated individuals to join our team in roles that support customers and store operations. You’ll be part of a team that values community connections and delivering excellent service in a fast-paced setting.

Responsibilities include greeting customers, handling transactions, maintaining store cleanliness and inventory, and promoting our Duchess Crown Card Rewards program. Flexibility and comfort with technology are important for success.

Qualifications

• Customer-focused mindset - you love helping people.
• Basic math and cash-handling skills.
• Ability to work in a fast-paced environment with flexible scheduling.
• Previous retail or food service experience is a plus, but not required.
• Comfort with technology - we use modern tools to make work easier.

Responsibilities

• Welcome customers with a smile and friendly conversation.
• Process transactions efficiently using modern POS systems (cash, credit, debit, mobile payments).
• Maintain a clean and organized store - inside and out.
• Stock shelves and manage inventory to ensure customers find what they need.
• Follow safety and compliance regulations for tobacco, alcohol, lottery and other sales.
• Promote Duchess Crown Card Rewards, our loyalty program offering the best prices and offers to customers.
• Use technology to assist customers, track inventory, and improve efficiency.

Skills

Customer service mindset

Cash handling

Tech-savvy

Job description

Duchess is seeking friendly, motivated individuals to join our team in roles that support customers and store operations. You’ll be part of a team that values community connections and delivering excellent service in a fast-paced setting.

Responsibilities include greeting customers, handling transactions, maintaining store cleanliness and inventory, and promoting our Duchess Crown Card Rewards program. Flexibility and comfort with technology are important for success.