Retail Customer Experience Specialist

Smith's Food & Drug Centers; Dayton (NV); On-site; USD 19,000 - 22,000; Full time

Job summary

Smith's Food & Drug Centers in Dayton, NV is seeking a store associate dedicated to delivering an outstanding customer experience. You will assist customers, answer questions about products, and process transactions efficiently while maintaining a clean, safe store environment.

Responsibilities include staying informed on promotions, stocking and labeling merchandise, handling returns per policy, and ensuring accurate cash handling and adherence to company procedures.

Qualifications

• Must be 18 or older
• Ability to handle stressful situations
• Effective written and oral communication skills
• Knowledge of basic math (e.g., counting, addition, and subtraction)

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on-going special programs and promotions to customers.
• Handle funds, coupons, tenders, etc. according to company policy.
• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
• Observe scheduled shift operating hours.
• Answer all store telephone calls promptly and professionally according to department training.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
• Adhere to all food safety regulations and guidelines on product returns.
• Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Comply with all state, county and local weights and measures laws and labeling requirements.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Effective communication

Basic math

Cashier experience

Job description

Smith's Food & Drug Centers in Dayton, NV is seeking a store associate dedicated to delivering an outstanding customer experience. You will assist customers, answer questions about products, and process transactions efficiently while maintaining a clean, safe store environment.

Responsibilities include staying informed on promotions, stocking and labeling merchandise, handling returns per policy, and ensuring accurate cash handling and adherence to company procedures.