Retail Customer Experience Specialist

Dollar Tree, Inc.; Baltimore (MD); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Educational Assistance

Employee Assistance Program

Job summary

Dollar Tree, Inc. in Baltimore, Maryland is seeking a part-time Customer Service Associate to support customers with questions, manage transactions at the register, and help keep the store safe and welcoming.

You will stock merchandise, assist with unloading trucks, and maintain cleanliness while delivering friendly, efficient service. A high school diploma and strong communication/organization skills are preferred.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Communication

Organization

Problem solving

Decision making

Physical stamina

Education

High school diploma

Job description

Dollar Tree, Inc. in Baltimore, Maryland is seeking a part-time Customer Service Associate to support customers with questions, manage transactions at the register, and help keep the store safe and welcoming.

You will stock merchandise, assist with unloading trucks, and maintain cleanliness while delivering friendly, efficient service. A high school diploma and strong communication/organization skills are preferred.