Retail Customer Experience & Merchandising Associate

Winners Merchants International, L.P.; Richmond (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Job summary

Marshalls, part of TJX Companies, is hiring a Customer Service Associate in Richmond, VA. You will deliver a highly satisfied customer experience and engage with customers while maintaining a clean, organized store environment.

You may be cross-trained to work in multiple areas to support the business, handle transactions, promote loyalty programs, and uphold merchandising standards. A flexible schedule and retail experience are preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participants in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls, part of TJX Companies, is hiring a Customer Service Associate in Richmond, VA. You will deliver a highly satisfied customer experience and engage with customers while maintaining a clean, organized store environment.

You may be cross-trained to work in multiple areas to support the business, handle transactions, promote loyalty programs, and uphold merchandising standards. A flexible schedule and retail experience are preferred.