Retail Customer Experience Coordinator

The TJX Companies, Inc.; North Wales (Montgomery County); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Referral bonuses

Job summary

The TJ Maxx location in North Wales, PA, seeks a front-end supervisor to lead Associates, promote exceptional customer service, and drive loyalty programs. The role emphasizes training, supervision, and adherence to labor laws while maintaining a positive shopping environment.

Responsibilities include managing registers, ensuring coverage, addressing customer concerns, and partnering with management on staff development and store goals.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising knowledge and techniques.
• Ability to multi-task and stay organized.
• Strong communication and attention to detail.
• Adapt to changes in direction or unexpected situations.
• Team player with peers and supervisors.
• Ability to train others and mentor Associates.
• At least 1 year of retail experience and 6 months in leadership.

Responsibilities

• Create a positive customer experience at front of store.
• Lead by example; promote loyalty programs and customer service.
• Train and mentor Associates on front-end principles and POS coverage.
• Assign registers and coordinate breaks; ensure coverage.
• Address customer concerns promptly and maintain a clean store.
• Communicate priorities clearly with management and staff.
• Support shrink reduction and safety initiatives.
• Assist in coaching and developing Associates as needed.

Skills

Flexible schedule

Merchandising

Multi-tasking

Communication

Adaptability

Team player

Train others

Retail experience

Leadership experience

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses

Eligible benefits for those who meet service or hours requirements

• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

1 Airport Square

Location:

USA TJ Maxx Store 1555 North Wales PA

This position has a starting pay range of $14.75 to $15.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.