Retail Customer Experience Coordinator

The TJX Companies, Inc.; Kansas City (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

The TJX Companies, Inc. in the United States is seeking a front-of-store leader to promote an excellent customer experience and oversee a team of Associates at the front of the store. You will model outstanding service, ensure a clean, organized environment, and support loyalty programs.

Responsibilities include training Associates, assigning registers, coordinating breaks, and addressing customer concerns promptly. A strong team player with retail leadership experience is required.

Qualifications

• Promotes an excellent customer experience and builds loyalty programs.
• Trains and mentors Associates on front-end principles and customer engagement.
• Maintains store standards, safety, and policy compliance.
• Coordinates coverage and supports POS operations during shifts.
• Addresses customer concerns promptly and communicates priorities to the team.

Responsibilities

• Creates a positive customer experience for shoppers.
• Promotes a culture of integrity and confidentiality.
• Trains and mentors Associates on front-end principles.
• Coaches on personalizing the customer experience and loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks.
• Addresses customer issues promptly to ensure satisfaction.
• Ensures tasks align with store plan and priorities.
• Communicates progress and updates to management and staff.
• Provides feedback and recognition to team members.
• Partners with Management on training to boost effectiveness.
• Supports adherence to labor laws and store policies.
• Promotes loyalty programs and shrink-reduction efforts.
• Ensures safety and a secure store environment.

Skills

Customer service

Leadership

Merchandising

Communication

Teamwork

Job description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family - a Fortune 100 company and the world's leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

1821 Village West Parkway

Location

USA TJ Maxx Store 1027 Kansas City KS