Retail Customer Experience Coordinator

The TJX Companies, Inc.; Cleveland (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health benefits

Job summary

Marshalls, part of The TJX Companies, Inc., in Cleveland, OH, is hiring to deliver a positive customer experience while supporting store operations. You will train associates, promote loyalty programs, and help manage front-end coverage and safety.

The role requires flexible scheduling, including nights and weekends, strong merchandising knowledge, and the ability to multi-task and communicate effectively. TJX offers competitive pay, benefits, and opportunities to develop within a Fortune 100

Qualifications

• Strong communication and organizational skills.
• Capable of multi-tasking and detail-oriented work.
• Willingness to train and mentor Associates on front end principles.
• Experience in merchandising concepts and loyalty programs.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Coaches Associates on personalizing the customer experience and loyalty programs
• Manages registers, POS coverage, and breaks for Associates
• Addresses customer concerns promptly to ensure satisfaction
• Ensures tasks align with store plan and priorities
• Communicates priorities and progress with management and Associates
• Provides recognition and constructive feedback
• Partners with Management on training needs
• Ensures compliance with labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and safety initiatives
• Promotes safety awareness and a safe environment
• Other duties as assigned

Skills

Strong communication

Team player

Merchandising techniques

Multi-tasking

Training others

Attention to detail

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Contact your TJX representative for more information. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

3485 Steelyard Dr

Location

USA Marshalls Store 1015 Cleveland OH

This position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.