Retail Customer Experience Coordinator

The TJX Companies, Inc.; Charlotte (NC); Presencial; USD 20 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Associate discount

EAP

Health care benefits

401(k) matching

Paid holidays/vacation/sick

Resumo da oferta

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience and guide Associates at our Charlotte store. You will model outstanding service, train staff, and coordinate POS coverage while maintaining store standards.

Ideal candidates bring retail experience, leadership capability, and strong merchandising sense, with flexibility for nights and weekends to support store needs.

Qualificações

• 1 year of retail experience and 6 months of leadership experience
• Strong merchandising knowledge and ability to implement store plans
• Ability to multitask and manage priorities while delivering excellent customer service
• Excellent communication and organizational skills
• Willingness to train and mentor Associates and colleagues
• Able to work nights and weekends as needed

Responsabilidades

• Create a positive customer experience at front of store.
• Promote loyalty programs and maintain a clean, organized store.
• Lead and train Associates on front-end principles and customer interactions.
• Assign registers, coordinate breaks, and ensure POS coverage.
• Respond to customer concerns promptly and professionally.
• Support store priorities and safety standards.

Conhecimentos

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Training others

Team player

Flexible schedule

Descrição da oferta de emprego

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience


• Promotes a culture of honesty and integrity; maintains confidentiality


• Takes an active role in training and mentoring Associates on front end principles


• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs


• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates


• Addresses customer concerns and issues promptly, ensuring a positive customer experience


• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed


• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates


• Provides and accepts recognition and constructive feedback


• Partners with Management on Associate training needs to increase effectiveness


• Ensures adherence to all labor laws, policies, and procedures


• Promotes credit and loyalty programs


• Supports and participates in store shrink reduction goals and programs


• Promotes safety awareness and maintains a safe environment


• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends


• Strong understanding of merchandising techniques


• Capable of multi-tasking


• Strong communication and organizational skills with attention to detail


• Able to respond appropriately to changes in direction or unexpected situations


• Team player, working effectively with peers and supervisors


• Able to train others


• 1 year retail and 6 months of leadership experience

Benefits include:

• Associate discount


• EAP


• smoking cessation


• bereavement


• 401(k) Associate contributions


• child care & cell phone discounts


• pet & legal insurance


• credit union


• referral bonuses


• 401(k) match


• medical/dental/vision


• HSA


• health care FSA


• life insurance


• short/long term disability


• paid parental leave


• paid holidays/vacation/sick


• auto/home insurance discounts


• scholarship program


• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

14133 Rivergate Pkwy

Location:

USA Marshalls Store 0334 Charlotte NC

This position has a starting pay range of USD $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.