Retail Customer Experience Associate | Flexible Hours

Walgreens Co.; Marrero (LA); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens Co. seeks a Customer Experience Associate to deliver friendly, efficient checkout, assist customers, and maintain store appearance. You will handle cash transactions, recommend items, and ensure compliance with policies while providing a positive shopping experience across departments.

Expected to greet customers, answer questions, and support store operations including merchandising, inventory, and photo services. Evening and weekend availability is valued.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.).
• Implements company asset protection procedures to identify and minimize profit loss.
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Skills

Customer service

Cash register

Merchandising

POS systems

English proficiency

Tools

Store systems

Job description

Walgreens Co. seeks a Customer Experience Associate to deliver friendly, efficient checkout, assist customers, and maintain store appearance. You will handle cash transactions, recommend items, and ensure compliance with policies while providing a positive shopping experience across departments.

Expected to greet customers, answer questions, and support store operations including merchandising, inventory, and photo services. Evening and weekend availability is valued.