Retail Custom Framing Manager

Michaels Stores; Grafton (WI); On-site; USD 50,175 - 120,600; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

Paid time off

Tuition assistance

Generous employee discounts

Job summary

Michaels Stores is looking for a Retail Custom Framing Manager in Grafton, WI. This role involves coaching a team focused on custom framing, driving sales, and ensuring customer satisfaction. Candidates should have a background in retail management and preferred experience in custom framing. Join a leading creative destination where you can enhance your career in a fulfilling environment.

Qualifications

• Prior experience in retail management is preferred.
• Basic computer skills are required.

Responsibilities

• Lead and coach a team in custom framing.
• Achieve KPIs and manage sales team expectations.
• Conduct training and onboarding for new team members.

Skills

Leadership

Customer Service

Sales Strategy

Education

Retail Management Experience

Custom Framing Experience

Job description

Join to apply for the Retail Custom Framing Manager role at Michaels Stores

3 months ago Be among the first 25 applicants

Join to apply for the Retail Custom Framing Manager role at Michaels Stores

Store - MILW-GRAFTON, WI

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
  
  

Other Duties As Assigned

Minimum Type of experience the job requires

• Basic computer skills
  
  

Preferred Type Of Experience The Job Requires

• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team
  
  

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
  
  

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings
  
  

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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