Retail Custom Framing Manager

Michaels Stores; Durham (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical, dental, and vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

employee discounts

partner discount programs

Job summary

Michaels Stores in Durham, NC is seeking a Store Lead to coach and guide a framing team, focusing on building strong customer relationships and delivering custom framing solutions. You will drive sales, oversee daily operations, and ensure high standards of service and efficiency.

Minimum tasks include leading SOP compliance, staffing planning, training, and collaboration with managers to meet KPIs. Strong leadership and retail experience are preferred for success in this role.

Qualifications

• Basic computer skills.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Develop and coach team selling behaviors.
• Deliver high-quality custom framing solutions on time for customers.
• Achieve KPI targets for the framing team.
• Review sales and production workload and plan staffing and floor coverage.

Skills

Framing knowledge

Team leadership

Customer service

Job description

Store - RAL-DURHAM/RENAISSANCE PKWY, NC

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results


• Develop and coach the team selling behaviors


• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager


• Achieve your KPI’s and manage the framing team to achieve their role KPI’s


• Review sales and production workload and build plans and sales floor time for networking.


• Manage and execute the inventory management processes as assigned


• Manage and execute shrink and safety programs.


• Serve as Manager on Duty (MOD)


• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development


• Partners with MOD’s daily on the expectations of framing and other framers.


• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others


• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget


• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment


• Acknowledge customers, help locate product and provide solutions


• Assist with Omni channel processes

Minimum Type of experience the job requires

• Basic computer skills

Preferred Type Of Experience The Job Requires

• Previous custom framing experience is preferred


• Retail management experience


• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching


• Ability to move throughout the store


• Ability to remain standing for long periods of time


• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment


• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Benefits

• 401(k) with employer match


• Employee Assistance Program


• medical, dental, and vision coverage


• telemedicine services


• flexible spending accounts


• commuter benefits


• tuition assistance


• adoption assistance


• various voluntary insurance options


• employee discounts


• partner discount programs

All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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