Retail Custodial Operations Lead

Triad Service Solutions; Sevierville, Northern (TN, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Triad Service Solutions in Sevierville, TN, is seeking a highly motivated Janitorial Services Manager to lead a team of 8+ employees and hands-on with daily cleaning operations to ensure quality and consistency.

You will supervise, onboard, train custodians, conduct performance reviews, manage client relations, and oversee supplies and labor budgeting to meet service level agreements. This role emphasizes safety and QA program adherence on-site.

Qualifications

• Proven leadership of a multi-person cleaning team.
• Ability to onboard and train custodians effectively.
• Strong communication with clients and staff.
• Commitment to safety procedures and QA standards.
• Ability to manage time and prioritize tasks in a fast-paced environment.

Responsibilities

• Supervises 8+ housekeeping employees.
• Onboarding and training new custodians.
• Counseling and coaching direct reports; may include disciplinary steps.
• Performance evaluations for direct reports.
• Ensures quality inspections and QA program adherence.
• Manages staffing based on client needs and reports to HR/management.
• Reviews and approves employee timekeeping records.
• Builds and maintains client relationships.
• Manages budgets for supplies, labor hours, and expenses.
• Daily client and employee communications.

Skills

Leadership

Team Management

Communication

Time Management

Safety Compliance

Job description

Triad Service Solutions in Sevierville, TN, is seeking a highly motivated Janitorial Services Manager to lead a team of 8+ employees and hands-on with daily cleaning operations to ensure quality and consistency.

You will supervise, onboard, train custodians, conduct performance reviews, manage client relations, and oversee supplies and labor budgeting to meet service level agreements. This role emphasizes safety and QA program adherence on-site.