Retail Contract Management II_SCFC1H

ENGIE North America Inc.; Houston (TX); On-site; USD 63,000 - 97,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

ENGIE North America Inc. is seeking a Retail Contract Management II to implement and deliver service management needs for internal and external customers, including data required for customer account creation, billing setup, and contract processes.

You will support corporate projects and handle data validation, reporting, and vendor performance analysis. Responsibilities include data element management, contract validation, and issue escalation using CRM and tracking systems, while collaborating

Qualifications

• High School Diploma or equivalent is required.
• Bachelor's degree preferred.
• Two (2) years' work-related experience required.
• Demonstrated ability to use Microsoft Office products required.
• Identify and recommend new technology to reduce costs, improve throughput, profitability and customer satisfaction.

Responsibilities

• Manage all inbound and outbound data elements required for account creation and billing setup.
• Validate Energy Contracts prior to mailing/emailing to end customers.
• Identify, analyze, and resolve reporting activities including billing vendor performance analysis and data exceptions.
• Escalate discrepancies where CRM updates are not allowed by internal guidelines to the sales organization and coordinate resolution.

Skills

Microsoft Office

Data entry

Analytical thinking

Multi-tasking

Communication skills

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Issue tracking system

Job description

Retail Contract Management II_SCFC1H

HOUSTON, United States, 77056

ENGIE North America Inc.

Business Development / Sales / Marketing

Permanent

Full - Time

What You'll Do

At ENGIE, our Retail Contract Management, Analyst II will implement and deliver the Service Management needs of internal and external customers including the management and reporting of all data required for customer account creation within systems. In this role, you will perform deal closing process, contract validation process, and contract setup process. The employee will support all related corporate capital and operational projects.

• Manage all inbound and outbound data elements required for account creation and billing setup, as defined between ENGIE and our external vendors; this includes the validation, loading, and accurate setup for all products within the posted Service Level Agreement timeline
• Validate Energy Contracts prior to mailing/emailing to end customers
• Identify, analyze, and resolve various reporting activities including billing vendor performance analysis as well as department related process and data exceptions.
• Escalate discrepancies where CRM updates are not allowed by internal setup guidelines to the sales organization, using email, phone calls and issue tracking system, relying on knowledge of internal setup guidelines, in order to resolve issues and to continue with the setup process

What You'll Bring

• High School Diploma or equivalent required
• Bachelor's degree preferred
• A minimum of two (2) years' work related experience required
• Demonstrated ability to use Microsoft Office products required
• Be able to recognize and make recommendation regarding new technology applications that result in some or all of the following:
  • Reduce process costs
  • Improve throughput
  • Improve company profitability and improve overall customer satisfaction
• Self-starter
• Ability to work well under pressure
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy

Additional Details

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $63,300 - $96,945 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all - we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [e-mail]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

Business Unit

Supply & Energy Management

Division

BP B2B US

Legal Entity

ENGIE North America Inc.

Company Name

ENGIE North America

Minimum Base Salary

63,300.00 USD

Maximum Base Salary

96,945.00 USD

Pay Basis

Nos valeurs

L'inclusion et la diversite sont au cur de notre politique de ressources humaines. Nous assurons l'egalite des chances entre tous les candidats et sommes engages a creer l'environnement de travail le plus accessible possible.