Retail Communications Specialist

Cotton On Group; Los Angeles, California (CA, MO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Team member discount

Competitive pay

Wellness support 24/7

Incentives program

Medical, dental, vision

401(k) matching

Development opportunities

Awards program

Job summary

Cotton On Group is seeking a Retail Communications Specialist to translate business priorities into clear, engaging messages that drive action across stores, field teams and corporate stakeholders.

You will deliver timely internal communications, coordinate onboarding and events, and support global retail initiatives with a local country focus. This role emphasizes collaboration, cross-team partnerships and proactive communication across the organisation.

Qualifications

• Strong understanding of internal communications principles and engagement strategies.
• Familiarity with content management tools.
• Proven experience in communications, event coordination, or similar roles within retail or a fast-paced environment.
• Experience managing multiple projects and deadlines effectively.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite and digital communication tools.
• Ability to build relationships and collaborate across teams.
• Creative approach to engagement and problem-solving.

Responsibilities

• Plan and maintain communication calendars, coordinate meetings, and ensure timely updates.
• Manage local internal team social accounts and drive engagement initiatives to foster a positive team culture.
• Develop and distribute internal communications to keep teams informed and aligned.
• Organize virtual and in-person conferences, including venue sourcing, agenda development, content adaptation, and presentation preparation.
• Coordinate onboarding for field leaders, including travel arrangements (flights and hotels), starter packs, and induction schedules.
• Deliver global retail initiatives aligned to retail calendar.

Skills

Internal communications

Content management

Event coordination

Project management

Written communication

Verbal communication

Microsoft Office

Digital tools

Cross-team collaboration

Creative engagement

Tools

Content management systems

Job description

Do you speak fashion? We're hiring! Let’s chat!

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

Benefits You Will Love

• 50% Team Member discount for all Brands/Products


• Competitive Pay


• Wellness Support 24/7


• Performance & Peak incentives to reward & recognize our team


• Great benefits for YOU & your family – Medical, Dental, Vision + more


• 401(k) matching program, with a commitment to financial literacy and support


• Development opportunities that could take you anywhere


• Quarterly COG Awards + real time recognition

The Role

Retail Communications Specialist

*Experience translating business priorities into clear, engaging messages that drive action across stores, field teams, and corporate stakeholders is a must*

The Retail Communications Specialist is responsible for delivering effective communication and engagement

strategies, taking global frameworks and delivering in country. This role ensures timely and accurate

dissemination of information, supports team engagement initiatives, and coordinates key events and onboarding

activities to enhance the overall team member experience.

Key Responsibilities

• Plan and maintain communication calendars, coordinate meetings, and ensure timely updates.


• Manage local internal team social accounts and drive engagement initiatives to foster a positive team


• culture.


• Develop and distribute internal communications to keep teams informed and aligned.


• Organize virtual and in-person conferences, including venue sourcing, agenda development, content


• adaptation, and presentation preparation.


• Coordinate onboarding for field leaders, including travel arrangements (flights and hotels), starter packs,


• and induction schedules.


• Deliver global retail initiatives aligned to retail calendar.

Requirements

• Strong understanding of internal communications principles and engagement strategies.


• Familiarity with content management tools.


• Proven experience in communications, event coordination, or similar roles within retail or a fast-paced environment.


• Experience managing multiple projects and deadlines effectively.


• Excellent written and verbal communication skills.


• Strong organizational and time management abilities.


• Proficiency in Microsoft Office Suite and digital communication tools.


• Ability to build relationships and collaborate across teams.


• Creative approach to engagement and problem-solving.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, lift, carry, push or pull up to 50lbs


• Ability to travel as needed

Who are we?

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.

In addition, Cotton On Group will consider qualified applicants, including those with criminal histories, in a manner consistent with local “Fair Chance” ordinances.