Retail Communications Manager, Translation and Localization

LVMH; États-Unis; À distance; USD 86 000 - 115 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k with company match

Paid time off

Discount on Sephora products

Résumé du poste

Sephora is seeking a Retail Communications Manager focused on translation and localization. You will lead Spanish content translation, ensure cultural relevance, and maintain brand voice across retail communications for a large network of stores and partners.

You will collaborate with Retail Communications, Instructional Design, HR, Legal, and Brand partners to align on terminology and messaging. The role emphasizes translation standards, process improvement, and agile delivery in a remote US

Qualifications

• Four or more years of professional translation and localization experience.
• Full professional fluency in Spanish and English, both written and spoken.
• Strong knowledge of linguistic QA, cultural adaptation, and consistent terminology.
• Experience using translation-management tools and CMS/TMS platforms.
• Excellent project-management and organizational skills, with tight deadlines.
• Proactive collaboration with cross-functional teams and stakeholders.

Responsabilités

• Manage end-to-end Spanish translation and localization across the department.
• Translate, edit, proofread, and adapt content into Spanish while preserving intent and tone.
• Establish QA practices for Spanish content, including version control and accessibility.
• Coordinate updates or retire content when source content changes.
• Improve translation processes, tools, and workflows for speed and quality.
• Maintain translation glossaries and style guides for Spanish content.

Connaissances

Spanish-English bilingual

Translation memory tools

Content Management Systems

Translation Management Systems

Project management

Collaboration skills

Adobe Acrobat

Microsoft Office

Articulate Storyline

Articulate Rise

Formation

Degree in translation or related field

Professional certification in translation/localization

Outils

XLIFF tools

Adobe Creative Suite

Translation Management Systems

Description du poste

Retail Communications Manager, Translation and Localization

Retail Communications Manager, Translation and Localization

Profile

Job ID:297967
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, Remote REMOTE, United States (US)
Job Type:
Position Type: Regular
Job Function: Retail Operations
Work Location: Remote

Your safety matters to us

All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora

Ready for a career glow up? As Retail Communications Manager, Translation and Localization, you’ll lead the development and delivery of accurate, inclusive, and contextually relevant Spanish-language content for Sephora’s retail organization. The work you do will impact beauty, as you help ensure store teams receive clear, consistent, and culturally relevant information that supports seamless execution and an exceptional client experience.You’ll be part of the Retail Communications team, which supports more than 650 Sephora stores, 1,000 Sephora at Kohl’s locations, retail leadership, brand partners, and Asset Protection. You’ll collaborate with partners who are equally passionate about delivering the right information at the right time, while establishing translation standards, managing workflows, and preserving Sephora’s business intent and store-centered voice across languages.

What You’ll Do

• Manage end-to-end Spanish translation and localization across the department using translation technology for key deliverables, including policies, guidelines, communications, eLearnings, PDFs, videos, and audio.
• Translate, edit, proofread, and adapt content into Spanish while preserving business intent, tone, terminology, clarity, and cultural and contextual relevance.
• Establish and maintain quality-assurance practices for Spanish-language content, including version control, accessibility, and publishing accuracy.
• Monitor published Spanish-language content and coordinate corrections, updates, or retirement when source content changes.
• Identify and implement improvements to translation processes, tools, and workflows to increase speed, consistency, and quality.
• Maintain and consistently apply translation glossaries, style guides, and terminology standards for Spanish-language content.

Manage translation request prioritization by evaluating content readiness, business priority, timing, effort, audience impact, and localization risks.

Collaboration (or Cross-Functional Partnership)

• Collaborate across the organization, including with Retail Communications, Instructional Design, Retail Training, HR, Legal, and subject-matter experts, to confirm business intent, resolve source-content questions, and validate specialized terminology.
• Partner with the Retail Communications and Design teams to ensure translated materials follow established content, brand, design, and store-voice standards.

Provide translation and localization expertise to cross-functional partners, identifying risks and recommending solutions when content cannot be translated directly without affecting clarity, meaning, or audience relevance.

Retail Communication Optimizations

• Embrace a continuous improvement mindset, driving excellence across communications responsibilities.
• Continually evaluate, lead, and participate in improvements to Retail Communications processes and tools to ensure they remain effective and relevant.
• Travel to Sephora stores as needed to monitor project progress and adoption, gather feedback and insights, and develop new or improved procedures.

Support and own special projects, leveraging your expertise to ensure successful execution and alignment with broader business goals.

Retail Communications Support

While the primary focus of this role is translation and localization, you may occasionally support core retail communications during peak periods, coverage gaps, or special projects.

• Create and execute comprehensive and compelling communication strategies for stores and retail leadership, supporting clarity and alignment across the business.
• Provide expert guidance on messaging, timing, methods, and communication vehicles to maximize impact.
• Serve as a gatekeeper by evaluating communication requests across departments to ensure they are necessary and aligned with organizational priorities.

What You’ll Bring

• Four or more years of professional translation and localization experience.
• Full professional fluency in Spanish and English, both written and spoken, with demonstrated experience translating, editing, proofreading, and adapting business content in both languages.
• Strong knowledge of linguistic quality assurance, cultural adaptation, and maintaining consistent tone, style, and technical terminology across languages.
• Experience using Content Management Systems, Translation Management Systems, translation-memory tools, or similar translation technologies.
• Strong project-management and organizational skills, with the ability to prioritize a high volume of requests and meet deadlines in a fast-paced environment.
• Excellent listening and collaboration skills, with a commitment to understanding business-partner and audience needs.
• Sound judgment and critical-thinking skills, including the ability to solve problems independently, navigate ambiguity, and recognize when to elevate concerns.
• Flexibility and resilience when managing changing priorities, time-sensitive requests, and evolving business needs.
• Proficiency in Adobe Acrobat and Microsoft Word, Excel, and PowerPoint.
• A degree in translation, communications, linguistics, business, or a related field is preferred.
• Professional certification in translation or localization is preferred.
• Experience in retail communications, professional communications, or a retail environment is preferred.
• Experience with Articulate Storyline, Articulate Rise, Vyond, Adobe Creative Suite, closed-captioning tools, audio-editing software, AI voiceover tools, or XLIFF files is a plus
• Experience with Retail Zipline or learning-management systems is a plus.
• A proactive approach, openness to feedback, and commitment to continuous learning and improvement.

What You’ll Get:

The annual base salary range for this position is $86,105.00- $114,570.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum offivedays.

• CaringCommunity.You’llcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward – together, united in beauty.
• Fulfilling Path.Your career transformation starts here, with opportunities that will challenge,stretchand develop your skills.
• Meaningful Work.As you make an impact onbeauty,you’llfeel and see the positive change (consumer, industry,andsocial)thatyourindividual voice is a part of.

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your family’s needs withmedical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.
• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.
• Balance.You’ll beempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO, flexibility,protectedleave, and more.
• Growth.Career growthis built into every role, with access to training,development,and tuition reimbursement.
• Perks.Thinkyou’vetried it all? Enjoya30%discount on all merchandise/services, opportunities forfreeproductor “gratis,”and flash sale discountsonLVMHbrandproducts.
• Support.Join a team thattruly cares– with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protectedcategory.Sephora is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.