Retail Commission Sales Associate - Fine Jewelry, Hilldale - Flex

Macy's; Madison (WI); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Macy's is seeking a Fine Jewelry Sales Colleague to deliver exceptional customer service in our Fine Jewelry and Watch Complex. You will educate customers on precious metals, gemstones, and luxury brands, and build relationships through consultative selling and clienteling.

You will promote loyalty and warranty programs, support inventory and events, and ensure impeccable presentation and security of merchandise while working with a team to meet sales goals.

Qualifikationen

• 1–2 years of retail sales experience
• Strong customer service and communication skills
• Comfort with luxury products and jewelry knowledge
• Ability to learn loyalty programs and inventory processes

Aufgaben

• Promote loyalty and warranty programs to customers
• Support inventory, fulfillment, and merchandise presentation
• Assist with events and special promotions
• Maintain security, accuracy, and organization of the jewelry area
• Collaborate with team to meet sales goals and deliver exceptional service
• Utilize POS and digital tools to complete transactions and assist customers

Kenntnisse

Customer service

Sales

Product knowledge

Clienteling

Jobbeschreibung

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life's special moments.

With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.

In addition to meeting sales goals other key responsibilities of the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events. You also will ensure the security, accuracy, and impeccable presentation of merchandise. You'll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

How Our Fine Jewelry Colleagues Spend Their Day...

Our colleagues begin each day energized and ready to make an impact . They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they're fully informed and ready to engage, educate, and sell with confidence.

On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.

Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.

They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.

We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality


• Must be able to:


• Understand and communicate effectively with customers, co-workers, and supervisors


• Read and understand employment policies and safety rules/procedures in English


• Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience.


• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance


• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.


• In addition to sales goals, achieving Client and Protection plan goals


• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits


• Meeting and surpassing daily sales goals by delivering exceptional service


• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience


• 1-2 y