Retail Climbing Lead & Guest Experience Coach

House of Sport; Sioux Falls (SD); On-site; USD 52,000 - 72,000; Full time

Job summary

House of Sport is seeking a Retail Rock Climbing Lead to oversee our in-store climbing wall and deliver unforgettable experiences. You’ll lead daily operations, ensure safety standards, and provide hands‑on coaching for climbers of all ages and abilities.

Partner with store leadership to drive traffic, events, and revenue through clinics, leagues, and community programs. You will train and mentor teammates, manage equipment and inspections, and create an inclusive, energized environment where

Qualifications

• Experience coaching climbers of varying ages and abilities.
• Strong knowledge of climbing safety protocols and inspections.
• Proven ability to train and mentor store teammates.

Responsibilities

• Oversee daily operations of the in-store climbing wall.
• Enforce strict safety standards and risk management.
• Provide hands-on coaching for climbers of all ages.
• Partner with store leadership to drive traffic, events, and revenue through clinics, leagues, and community programs.
• Train and mentor teammates; manage equipment and inspections.
• Create an inclusive, energized environment where guests learn, play, and connect through climbing.

Skills

Climbing instruction

Safety compliance

Customer service

Team leadership

Coaching

Tools

Climbing wall equipment

Job description

House of Sport is seeking a Retail Rock Climbing Lead to oversee our in-store climbing wall and deliver unforgettable experiences. You’ll lead daily operations, ensure safety standards, and provide hands‑on coaching for climbers of all ages and abilities.

Partner with store leadership to drive traffic, events, and revenue through clinics, leagues, and community programs. You will train and mentor teammates, manage equipment and inspections, and create an inclusive, energized environment where