IT End User Support Client Engineering Manager

Premium Retail Services; Chandler (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

MBE CPAs provides accounting, tax, and advisory services through an expanding affiliate group. With 19 office locations across Wisconsin, Arizona, Nebraska, and Colorado, the firm is committed to helping clients succeed while offering meaningful career growth opportunities for its team members.

The Client Accounting Services Department Manager role leads the CAS practice's strategy, structure, and growth, builds scalable workflows, mentors CAS leaders, and partners with firm leadership on

Qualifications

• 10+ years of experience in accounting and Client Accounting Services.
• 5+ years in a leadership or senior management role within CAS or outsourced accounting.
• Proven experience building, scaling, or transforming a CAS or bookkeeping practice.
• Strong knowledge of accounting standards, payroll, and outsourced accounting services.
• Experience leading teams and managing multiple client engagements.

Responsibilities

• Lead the strategy, structure, and growth of the CAS practice.
• Oversee client advisory engagements and serve as a trusted advisor to key clients.
• Build scalable workflows, service standards, and best practices across the CAS department.
• Lead, mentor, and develop CAS managers, supervisors, and team members.
• Partner with firm leadership on pricing, service offerings, and growth initiatives.
• Ensure high-quality service delivery, compliance, and operational efficiency.

Skills

Strategic leadership

Client advisory

Relationship management

Process development

Change management

Education

Bachelor's degree in accounting

CPA certification preferred

Tools

ERP systems

Payroll software

Job description

Client Accounting Services Department Manager

The Client Accounting Services Department Manager is a senior leadership role responsible for building, leading, and scaling the firm's CAS practice. This position plays a critical role in evolving the firm from traditional bookkeeping services into a true client advisory-focused CAS model.

This is a unique opportunity for an experienced CAS leader to build the practice from the ground up, establish scalable processes, lead a high-performing team, and partner closely with firm leadership to drive long-term growth and innovation.

This role may be based in any of our 19 office locations, filled as a hybrid opportunity, or filled as a remote position, depending on experience.

To help us get to know you better and your interest in the role, please submit both a cover letter and your resume with your application.

Lead the strategy, structure, and growth of the CAS practice.

Oversee client advisory engagements and serve as a trusted advisor to key clients.

Build scalable workflows, service standards, and best practices across the CAS department.

Lead, mentor, and develop CAS managers, supervisors, and team members.

Partner with firm leadership on pricing, service offerings, and growth initiatives.

Ensure high-quality service delivery, compliance, and operational efficiency.

Required Qualifications

• 10+ years of experience in accounting and Client Accounting Services.
• 5+ years in a leadership or senior management role within CAS or outsourced accounting.
• Proven experience building, scaling, or transforming a CAS or bookkeeping practice.
• Strong knowledge of accounting standards, payroll, and outsourced accounting services.
• Experience leading teams and managing multiple client engagements.

Key Skills

• Strategic and entrepreneurial leadership mindset.
• Strong client advisory and relationship management skills.
• Ability to build processes, teams, and scalable service models.
• Comfort driving change and innovation within a growing firm.
• CPA or similar professional certification preferred.

Build a CAS practice from the ground up with firm leadership support.

High-impact leadership role with visibility and influence.

Entrepreneurial firm culture that values innovation and growth.

Opportunity to shape services, processes, and team structure.

Long-term career growth and upward mobility within the firm.

Full-time position.

Periodic travel required (approximately 68 times per year).

Role may be based in one of our offices, hybrid, or remote, depending on experience.

Apply with your resume through our ATS. Qualified candidates will be contacted for next steps in the interview process.

MBE CPAs provides accounting, tax, and advisory services through an expanding affiliate group. With 19 office locations across Wisconsin, Arizona, Nebraska, and Colorado, the firm is committed to helping clients succeed while offering meaningful career growth opportunities for its team members.