Retail Client Experience Manager I

Peapack-Gladstone Bank; Califon (NJ); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental and vision coverage

Maternity/paternity leave

Education reimbursement

Wellness programs

Employee Stock Purchase Program

401K with employer match

Job summary

Peapack Private Bank & Trust seeks a Retail Client Experience Manager I in Califon, NJ to run daily branch operations and lead the sales team. You will identify opportunities, coach staff, and ensure service excellence while maintaining strict compliance with policies and regulations.

The role requires at least two years in branch banking, a high school diploma or GED, and strong customer service and communication skills. On-site duties include teller tasks and opening/closing accounts.

Qualifications

• High School diploma or GED.
• Minimum of two years’ experience in branch banking.
• Ability to meet/exceed customer service needs and prospecting clients.
• Working knowledge of bank products & services, letters of credit, sweep accounts, zero balance accounts, cash management.
• Ability to model cross-selling techniques & close sales.
• Ability to resolve customer questions or complaints.
• Ability to manage staff and resolve conflicts.
• Ability to read, write and speak English clearly.
• Notary Public commission.

Responsibilities

• Identify and refer business to all lines including wealth, lending and financial services.
• Cross-trains branch staff in current or revised policies and procedures.
• Actively participates in ongoing training and regular sales meetings.
• Assists Retail Private Banker in enforcing Bank security policies and procedures.
• Leads staff with regard to providing exceptional service to clients.
• Prepares and reviews daily, weekly and monthly branch reports as required.
• Opens and closes accounts and solves daily client needs.
• Perform teller duties when needed and ensure cash vault and ATMs are balanced.
• Ensure compliance with internal policies and external regulations.
• Lead with agility, adaptability, and continuous learning, leveraging AI and technology.

Skills

Customer service

Sales skills

Communication

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Microsoft Outlook

Notary Public commission

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Retail Client Experience Manager I

• Posted on October 22, 2026

Locations

Showing 1 location

Califon, NJ 07830, USA

• On-site
• Retail
• Full-Time
• Requisition #: RETAI002334

Description

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients’ needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.

What makes Peapack Private different from our competition? We are an institution that’s over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the eight consecutive year, by American Banker as one of the ‘Best Bank to Work For’ across the nation. Our secret sauce in one word is our ‘culture’. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.

There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!

Position Overview:

Assists the Retail Private Banker in the day-to-day operation of the Branch and manages the insides sales process. In the Retail Private Banker’s absence, runs the branch, manages sales and ensures staff is current compliance of internal and external policy and regulations. Leads staff with regard to providing exceptional service to clients.

Key Responsibilities:

• Identify and refer business to all lines including wealth, lending and financial services. Assist staff with promoting the sale of the bank’s products and services
• Cross-trains branch staff in current or revised policies and procedures to increase their knowledge and productivity. Acts as a role model and provide coaching and training to employees to help improve both sales and operational performance and to prepare for additional responsibilities.
• Actively participates in ongoing training and regular sales meetings
• Assists Retail Private Banker in enforcing Bank security policies and procedures. Conducts branch audits on a regular basis
• Is a leader in assisting staff with resolving operating and servicing issues
• Prepares and reviews daily, weekly and monthly branch reports as required
• Opens and closes accounts and solves daily client needs
• Must be able to perform teller duties, prove the main cash vault, the ATM’s and coin machines, when needed and to ensure that teller work is processed and daily proof is performed in accordance with bank policies.
• Ensure compliance with all established internal policies and external regulations and suitability of the business environment. Keeps current with pertinent banking regulations, including but not limited to Reg. DD, Reg. CC, BSA, CRA, Right to Financial Privacy Act, FDIC insurance provisions, etc.
• Serves as a role model for staff, provides guidance on appearance and dress, as needed.
• Lead with agility and strategic adaptability, navigating complexity and driving clarity in a changing environment
• Champion a culture of intellectual curiosity and continuous learning, challenging assumptions and fostering innovation
• Leverage AI and emerging technologies to drive efficiency, insight, and competitive advantage while ensuring responsible use
• Demonstrate enterprise-wide thinking and sound judgment, applying data-driven, risk-aware decision-making
• Model and instill white-glove hospitality, setting the standard for personalized, proactive, and high-touch client and colleague experiences

Qualifications:

• High School diploma or GED
• Minimum of two years’ experience in branch banking
• Ability to meet/exceed customer service needs, identify customers/project needs and prospecting clients
• Working knowledge of bank’s products & services, letters of credit, sweep accounts, zero balance accounts, concepts & techniques, and cash management services
• Ability to model cross-selling techniques & close sales
• Ability to resolve customer questions or complaints
• Ability to manage staff and resolve conflicts
• Ability to foster open communications; deliver presentations; demonstrate listening, speaking and written communication skills and translate technical materials
• Ability to answer questions effectively; build relationships; build internal and external networks
• Ability to act with integrity; demonstrate adaptability; work commitment; maintain a positive performance in all situations
• Working knowledge of Microsoft Excel, Word, Access and Outlook. Ability to interact effectively and tactfully with all levels of the Bank
• Ability to read, write and speak English clearly
• Notary Public commission
• Assists Head Teller in ATM proofs, running of teller proof work as needed
• Works as a Teller if required
• Assist customers requesting assistance to safe deposit area in accordance with established security procedures
• Participate in community organizations and activities to enhance the Bank’s image and develop additional business and referral sources
• Performs all other duties as assigned

Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $50,800 to $63,000, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.