Retail Center Shift Lead — Operations & Service

Goodwill of Colorado; Denver (CO); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

DailyPay

Medical

Dental

Vision

PTO & holidays

PSLF eligible employer

Job summary

Goodwill of Colorado seeks versatile candidates to become Shift Supervisors in our Retail Center. This full‑time role leads associates across the center and requires open availability including evenings, weekends, and holidays.

Key duties include supervising operations, ensuring safety and customer focus, handling inventory, opening/closing procedures, and coaching staff. Training on pallet jack and forklifts is anticipated.

Qualifications

• High school diploma or equivalent preferred.
• Two years of retail experience desired.
• Previous supervisory experience preferred.
• Familiar with Word, Excel, Outlook and UKG application.

Responsibilities

• Monitor store operations to ensure safety, customer focus, product flow and aesthetics either personally or through delegation.
• Manages breaks, redirects staff to address call-offs, coaches employees and participates in reviews.
• Open/close procedures and verify daily sales reports; count drawers and manage inventory counts.
• Plan, coordinate and control customer service activities to maintain relationships and meet objectives.
• Cross-train to cover emergencies and operate required equipment.

Skills

Shift supervision

Retail experience

Team leadership

Customer service

Education

High school diploma or equivalent

Tools

UKG

Word

Excel

Outlook

Job description

Goodwill of Colorado seeks versatile candidates to become Shift Supervisors in our Retail Center. This full‑time role leads associates across the center and requires open availability including evenings, weekends, and holidays.

Key duties include supervising operations, ensuring safety and customer focus, handling inventory, opening/closing procedures, and coaching staff. Training on pallet jack and forklifts is anticipated.