Retail Cashier & Sales Floor Support - Washington Square

Nordstrom; Tigard (OR); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a Store Support team member in Tigard to deliver outstanding customer service at the point of sale. You will assist customers by phone and at checkout, handle returns, and keep the area runway-ready through restocking and light cleaning.

You will stay current on fashion trends to assist with purchases and build rapport by sharing information about events, gift cards, and the Rewards program. Flexibility to support order fulfillment and pickup is required.

Qualifications

• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced retail environment.
• Strong organization and follow-through.
• Problem-solving ability and adaptability to store needs.
• Proficiency with computers; willingness to learn new applications.
• Flexible to support various store areas and shifts.

Responsibilities

• Assist customers over the phone and at checkout with sales, returns and other transactions.
• Keep the service quick, easy and fun by listening to customer needs and sharing fashion knowledge.
• Be a great team player by maintaining order and restocking the cash wrap and sales floor.
• Stay up on fashion trends to help customers with purchase decisions as needed.
• Build relationships by informing customers about events, Nordstrom gift cards and Rewards program.
• Support other store areas including order fulfillment and order pick-up.

Skills

Customer service

Communication

Team player

Computers

Tools

POS system

Job description

Job Description

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale.

Job Description

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale.

A day in a life…

• Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
• Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
• Be a great team player by doing your part of keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
• Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
• Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
• Flexible to support other areas of the store including order fulfillment and order pick-up

You own this if you have…

• The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organization and follow-through
• A knack for problem solving
• Proficiency with computers and an interest in learning new computer applications
• The ability to work a flexible schedule based on business needs
• Physical Requirements:
  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$19.15 - $19.95 Hourly

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Applications are accepted on an ongoing basis.

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