Retail Cashier & Sales Floor Support - Valley Fair

Nordstrom Inc; San Jose (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement & PTO

Life Insurance

Merchandise Discount

EAP Resources

Performance bonuses

Job summary

Nordstrom Inc. is seeking a Store Support associate in California who thrives on delivering exceptional customer service at the point of sale. You will assist customers with sales, returns and transactions while maintaining a runway-ready department and helping shoppers with fashion decisions.

Join a fast-paced team that values communication, organization and problem solving. You may also support order fulfillment and pickup as needed, keeping the store running smoothly and guest-focused.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computers and willingness to learn new software.

Responsibilities

• Assist customers at the point of sale, over the phone and at checkout.
• Handle sales, returns and other transactions with high-quality service.
• Keep the cash wrap area and sales floor organized and restocked.

Skills

Customer service

POS experience

Cash handling

Team player

Communication

Problem solving

Tools

POS system

Job description

Job Description

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. A day in a life… Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion Be a great team player by doing your part of keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program Flexible to support other areas of the store including order fulfillment and order pick-up You own this if you have… The ability to prioritize multiple tasks and requests from customers in a fast-paced environment Excellent communication and interpersonal skills Strong organization and follow-through A knack for problem solving Proficiency with computers and an interest in learning new computer applications The ability to work a flexible schedule based on business needs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $21.00 - $21.85 Hourly

Benefits

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses.

• 401k
• medical/vision/dental/life/disability insurance options
• PTO accruals
• Holidays
• more

Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

Physical Requirements

Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

A few more important points… It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2026 Nordstrom, Inc

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!