Retail Cashier Hardware Store

Ace Hardware; Neptune Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Proctor Ace Hardware in Neptune Beach, FL is seeking a friendly cashier to help customers at the register, provide fast, accurate service, and keep the checkout area organized.

You will handle payments, process refunds, support sales promotions, and assist with shelf maintenance to ensure a clean, welcoming store for the community.

A reliable team player with a positive attitude and flexible schedule is encouraged to apply.

Qualifications

• Cashier experience in a similar position.
• Exceptional customer service skills.
• Ability to use a cash register (POS) and basic computer/phone.
• Ability to work as part of a team and interact with diverse customers.
• Regular and prompt attendance; flexible schedule including nights, weekends.

Responsibilities

• Provide prompt and courteous customer service.
• Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
• Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
• Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies.
• Be knowledgeable and actively participate in all sales promotions and other campaigns.
• Practice suggestive selling and build customer relations.
• Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and nametag at all times.
• Address customer complaints in a positive manner. Document complaints for follow up by Front End Manager when necessary.
• Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
• Face front and dust merchandise near register area and impulse aisle.
• Follow company policies and procedures for all transactions.
• Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
• Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
• Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned.
• Participate in all store sales building, customer service, and team-building activities.
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.).
• Live and exemplify Proctor Ace’s Core Values.

Skills

Cashier experience

Customer service

POS system

Tools

Cash register

POS system

Computer

Job description

Position

Summary

The primary

responsibility for all positions with Proctor Ace Hardware is to Amaze Every Customer Every Time and uphold the Core Values as

determined by the management team. Retail

cashiers are responsible for providing customers with fast and friendly service

at the cash register area. Other responsibilities may include managing shelves

and inventory, and maintaining the overall appearance and cleanliness in the

store.

Essential

Duties and Responsibilities

• Provide prompt and courteous customer service.
• Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
• Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
• Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies.
• Be knowledgeable and actively participate in all sales promotions and other campaigns.
• Practice suggestive selling and build customer relations.
• Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and nametag at all times.
• Address customer complaints in a positive manner. Document complaints for follow up by Front End Manager when necessary.
• Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
• Face front and dust merchandise near register area and impulse aisle.
• Follow company policies and procedures for all transactions.
• Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
• Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
• Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned.
• Participate in all store sales building, customer service, and team-building activities.
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.).
• Live and exemplify Proctor Ace’s Core Values.

Required

Knowledge Skills and Abilities

• Cashier experience in a similar position or proficiency in a similar task.
• Exceptional customer service skills & the ability to help maintain a customer focused culture.
• Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed.
• Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.
• A continuous pattern of regular and prompt attendance is required.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.

Physical Requirements

The minimum physical requirements for this position include:

• Must be able to pass a Drug Test
• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.