Retail Cashier

Golf Galaxy; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Golf Galaxy is seeking a dedicated Cashier in Grand Rapids, MI to deliver exceptional customer experiences. You will assist shoppers, handle sales and returns, promote loyalty programs, and uphold store standards.

The role emphasizes friendly, efficient Front-End operations and teamwork in a dynamic golf retail environment. The position requires a customer-focused attitude, ability to stand and multi-task, and a willingness to help teammates across the store as needed.

Qualifications

• Experience in a retail or customer-facing role.
• Ability to greet customers and assist with their needs.
• Comfort with promoting loyalty programs and basic sales tasks.

Responsibilities

• Greet customers and proactively understand their needs.
• Process sales transactions and returns according to Front-End procedures.
• Promote company programs such as loyalty and warranty sales.
• Follow safety, loss prevention, and SOPs; maintain confidentiality.
• Create an inclusive store environment where all feel welcome and respected.
• Support the team across the store as needed.

Skills

Retail experience

Customer service

Cashier

Job description

If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

Overview

The Cashier is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
• Process customer sales transactions and returns in accordance with established Front-End procedures.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).