Retail Brand Experience Supervisor-NORTH POINT MALL II

Bath & Body Works; Alpharetta (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401k with company match

DailyPay access

Merchandise discount 40%

Tuition reimbursement

Employee assistance program (EAP)

Job summary

Bath & Body Works, Inc. in Alpharetta, GA, seeks a Brand Experience Supervisor to partner with the Brand Experience Leader to develop outstanding associates, deliver exceptional consumer experiences, and positively impact growth across Bath & Body Works.

Store leaders are frontline for field leadership, retail-savvy and brand ambassadors, connecting with consumers daily. You will lead selling behaviors, train and motivate associates, and ensure top-tier consumer experiences by modeling our

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior supervisory experience in a retail setting.
• Thrives in a consumer-first retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication, receptive to feedback, adaptable.
• Ability to provide on-the-spot coaching to associates.
• Ability to de-escalate store and consumer situations effectively.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as leader on duty when scheduled to address consumer experience, vendor relationships, or maintenance issues.
• Partner with brand experience leadership to support action plans improving results and executing operations.
• Perform opening and closing routines including deposits, shipments, and disseminating directives.
• Set daily directions and goals for the team as they arrive for work.
• Provide individual and team performance feedback to leadership.
• Lead in-store consumer experiences through selling behaviors rooted in Our Values and product knowledge.
• Create genuine connections with consumers through uncovering needs and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and consumer experience.
• Reinforce selling expectations, performance, and accountability.

Skills

Sales experience

Retail leadership

Customer service

Team motivation

Education

High school diploma or GED

Job description

Career Development | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary:

As a Brand Experience Supervisor, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: They're retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
• Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage.
• On-demand access to your earned wages through DailyPay.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a complimentary Care.com subscription.
• Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
• Performance-based sales bonus program for store leadership positions.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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