Retail Brand Experience Key Holder-Poplin Place

Bath & Body Works; Monroe (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

DailyPay

Guild education program

40% merchandise discount

Bonus incentive programs

Mental health & wellness support

Full-time health/dental/vision/life

Paid time off & parental leave

Job summary

Bath & Body Works is seeking a Brand Experience Key Holder to support delivering sales plans through effective store and operational execution. You will lead as the on-duty leader, drive consumer-focused selling, and reinforce product knowledge while mentoring team members.

The role emphasizes customer experience, achievement of daily goals, and active participation in openings and closings, with opportunities for growth within the Gingham Nation.

Qualifications

• Consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Demonstrated sales, consumer experience, and operational results in a fast-paced environment.
• Effective communication skills, open to feedback, and quick adaptation.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Must meet physical demands as described.
• Available to work peak days/times including evenings, weekends, holidays.

Responsibilities

• Lead on duty as Brand Experience Leader addressing consumer experience, vendor relationships, or maintenance issues.
• Provide performance feedback and recommendations to leadership.
• Lead in-store experiences through selling behaviors rooted in Our Values and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set direction for the day/shift when associates arrive.
• Perform opening and closing routines including bank deposits, shipments, and disseminate directives.
• Create genuine connections with consumers through uncovering needs and recommendations.
• Drive rewards program enrollment and engagement at sales floor and checkout.
• Assist with floorset execution, window changes, and visual presentation.
• Maintain safety standards and keep the store clean and engaging.

Skills

Consumer-first retail

Sell-focused culture

Sales experience

Communication skills

Coaching

De-escalation

Physical demands

Peak days availability

Education

High school diploma/GED

Job description

Career Development | Fun Stores | Free Product | 40% Discount
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.
Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.
Summary:
As a Brand Experience Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on both the sales floor and at check-out.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Demonstrated sales, consumer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it … daily, weekly or whenever a need arises.
• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund.
• 40% merchandise discount and free product that encourages you to come back to your senses!
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates.
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide.
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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