Retail Brand Experience Associate (Santa Monica, CA)

Avocado Green Brands; Santa Monica (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision care

Employer paid life insurance

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual bonus plan

Training and tools to be successful

Wellness apps

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands in Santa Monica, CA is seeking a FULL-TIME Retail Brand Experience Associate to join our on-site team. You will engage customers in-store and online, meet sales targets, and deliver exceptional experiences grounded in our sustainability-focused values.

Responsibilities include daily in-person and digital sales, maintaining product knowledge, coordinating events, and using CRM tools to follow up with customers. A flexible weekend schedule is required.

Qualifications

• Customer service or retail experience is a plus.
• Amazing attitude and a passion for learning.
• Experience with live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals is a plus.
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator.
• Flexible schedule including weekends and holidays.
• Must be comfortable taking phone and video appointments.
• Mac and Google suite proficiency is also a plus.
• Regular and predictable attendance.

Responsibilities

• Meet and exceed sales targets and KPIs.
• Maintain product knowledge and stay up-to-date with all products and procedures.
• Provide customer-centered service to achieve sales goals.
• Record and relay customer feedback to internal teams.
• Collaborate with customer experience, production and logistics to reduce returns.
• Engage in daily in-person sales activities.
• Keep the sales floor and displays clean and attractive at all times.
• Assist with planning events and community programs.
• Follow up with customers via CRM and emails.
• Handle daily digital sales activities and follow-ups via chats and calls.

Skills

Customer service

CRM experience

Communication

Self-starter

Team player

Tools

MacOS

Google Workspace

CRM platforms

Job description

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials.

The mission of Avocado is to be the world’s most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture.

As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.

AGB fun facts

• We’re a certified B Corp and Climate Neutral certified.

• We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.

• Our products are organic certified by GOTS.

• Our factories are powered by renewable energy and are approaching zero waste.

• We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

THE ROLE

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Santa Monica, CA!

This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

• Note on Location: You will be working on-site at our location in anta Monica, CA.This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $21.00 - $24.56 Hourly, plus potential monthly bonus.

WHAT YOU’LL BE WORKING ON

Overall

• Work with team and individually to meet and exceed sales targets and KPIs.

• Maintain the highest level of product knowledge and expertise; Stay up‑to‑date with all products and procedures.

• Bring a customer centered approach to executing on sales goals.

• Accept and implement coaching and feedback to achieve individual and team performance goals.

• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!

• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.

• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate

• Perform other duties as assigned.

Retail

• Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.

• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.

• Assist with planning and executing events & community programs.

• Assist with suggesting methods to improve area operations, efficiency, and service.

• Ability to lift 200 lbs. and be on your feet all day.

Digital

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.

• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.

• Assist team with managing the daily workload of responding to customer emails.

WHAT YOU BRING

• Customer service or retail experience is a plus.

• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!

• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.

• Experience tracking KPIs or Sales Goals a plus

• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.

• Excellent verbal and written communicator with a passion for people.

• Positive attitude and possesses a no-task-too-small mentality.

• Self-starter; Resilient, entrepreneurial spirit.

• Eager to be at the frontline of a fast-paced and growing brand.

• Mac and Google suite proficiency is also a plus!

• Must be comfortable taking phone and video appointments.

• Must have a flexible schedule- including weekends and holidays.

• Café experience; training experience; experience running branded events is a plus!

• Regular and predictable attendance.

PHYSICAL REQUIREMENTS

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.

• Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.

• Move: Ability to adjust or move objects up to 50 pounds in all directions.

• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.

• Operate: Constantly operates a computer and other office machines such as printers and tablets.

• Communicate: This role frequently communicates with other team members to update on the status of a task.

WHAT WE OFFER YOU

• Medical (HMO, PPO, HSA), Dental, Vision

• 100% Employer Paid Life Insurance

• 401(k) with employer match

• PTO

• Volunteer days

• Employee product discount

• Annual Bonus Plan

• Training and Tools to be successful along with a strong partnership from your peers and leaders

• Access to wellness apps

• Referral Bonus

• Opportunity to grow

WHY WORK AT AVOCADO GREEN BRANDS?

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.

• Culture | be part of a fun, collaborative and passionate team.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.