Retail Branch Manager - Non-Exempt Employee

Opportunitybank; Great Falls (MT); On-site; USD 70,000 - 90,000; Full time

Job summary

Opportunitybank in Great Falls, MT is seeking an experienced Branch Manager to lead daily operations at our on-site location. You will supervise staff, ensure compliance, manage cash controls, and drive sales while delivering exceptional customer service.

The role requires strong leadership, banking experience, and the ability to develop customer relationships. You will oversee audits, training, and branch initiatives under regional guidance to meet deposit/loan goals.

Qualifications

• High school diploma or equivalent is required.
• Prior banking/financial industry experience is preferred.
• Extensive knowledge of bank operations, products, services and data processing duties is expected.

Responsibilities

• Carry out the bank's vision and mission.
• Manage designated branch including hiring, scheduling, evaluations, and training of staff.
• Supervise branch retail personnel and provide leadership.
• Ensure compliance with bank policies and state/federal regulations.
• Oversee cash limits, security, balancing and internal controls.
• Conduct audits on a monthly/quarterly/bi-annual basis.
• Promote superior customer service and a strong sales culture through coaching.
• Develop and deepen customer relationships and refer cross-sale opportunities.
• Respond to inquiries and resolve customer problems and complaints.
• Open new personal and business accounts as needed.
• Oversee facility operations and security.
• Contribute to branch profitability and cost controls.

Skills

Leadership

Customer service

Staff training

Compliance knowledge

Education

High school diploma or equivalent

Job description

Job Category: Customer Service

Requisition Number: RETAI001337

• Posted : October 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Great Falls, MT 59405, USA

Description

Essential Functions & Key Areas of Responsibility

• Carry out the bank's vision and mission.


• Provide overall management of designated branch, including hiring, scheduling, evaluations, and training of new and existing employees.


• Responsible for day to day supervision and leadership including supervision and development of branch retail personnel.


• Ensure branch is in compliance with all Bank policies and procedures and applicable state and federal banking regulations.


• Oversee cash limits, security procedures, balancing, and other areas to ensure effective internal control and regulatory compliance. Ensure that branch is operationally sound and achieves satisfactory audits.


• Ensure sound internal controls, perform monthly, quarterly and semi-annual audit functions.


• Actively promote superior customer service and successful sales culture through training, leading, and coaching staff.


• Establish, retain, and deepen relationships with existing and new customers through active profiling and needs-based questioning to achieve branch deposit/loan goals and provide excellent customer service. Recognize and refer cross-sale opportunities.


• Respond to customer inquiries, and handle customer problems and complaints. Counsel customers with special problems or those in disagreement with bank policies or procedures


• Perform all teller functions and have a cash drawer as necessary.


• Responsible for opening new personal and business accounts, as necessary


• Responsible for facility management, including security, opening, and closing procedures.


• Under direction of Regional Retail Manager:
  
  
  • Contribute to the overall profitability of the branch
  
  
  • Implement cost controls, income generation, and branch marketing efforts
  
  
  • Monitor expenses to ensure compliance with budget o Engage in business development activities to maintain and expand customer relationships.
  
  
  
  


• Perform other related duties as assigned.

Education and Experience Requirements

• High school diploma or equivalent


• Previous banking/financial industry experience; including knowledge of compliance and bank regulations.


• Extensive knowledge of bank operations, products, services and data processing duties & processes

Education and Experience Preferences

• 3 years progressively responsible leadership in staff training and supervision


• Extensive knowledge of industry products, services, policies, procedures and regulations


• Experience with teller line and retail banking processes and branch management.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.