Retail Bike Technician

Dick's Sporting Goods; Waite Park (MN); On-site; USD 17,220 - 26,863; Full time

Job summary

DICK'S Sporting Goods in Waite Park, Minnesota is seeking a Bike Technician to deliver a differentiated customer experience by building and repairing bicycles and recommending products that fit cyclist needs. You will help customers with bike setups, maintain Bike Department presentation, support store sales goals, and collaborate with teammates while following safety procedures.

The role requires physical readiness to stand for long periods and lift up to 35 lbs, and favorable experience in

Qualifications

• Experience building, repairing and selling bicycles.
• Ability to stand, bend, lift and perform physical tasks.
• Friendly, customer-focused attitude.

Responsibilities

• Create world-class customer experience by providing passionate service and engaging customers in Bike Department.
• Uphold merchandise presentation standards and signage.
• Interact with customers with knowledge and enthusiasm for cycling.
• Promote warranty programs, loyalty Scorecard, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes according to established procedures; assist with equipment assembly as needed.
• Maintain Department standards and safety procedures; support store team as needed.

Skills

Bicycle repair knowledge

Customer service oriented

Physical stamina

Tools

Bike repair tools

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer's needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintain merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintain confidentiality of all Company information.
• Takes an all-hands‑on‑deck approach to support the team across the store.
• Performs other tasks as assigned by management.

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.

Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.