Retail Bike Technician

DICK'S Sporting Goods, Inc.; Christiana (DE); On-site; USD 28,000 - 44,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to focus on delivering a differentiated customer experience for cyclists. You will build and repair bikes, provide product guidance, and help customers select bikes and related equipment.

Join a team that values passion for sport, teamwork, and safety while promoting warranties, loyalty programs, and seasonal promotions across the Bike Department.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
• Ability to stand or walk for extended periods (up to 4 hours).

Responsibilities

• Create a world-class customer experience by delivering passionate service and engaging customers in Bike Department sales.
• Promote store programs including warranties and loyalty Scorecard.
• Achieve sales goals by selling bikes and related merchandise.
• Build and repair bikes and assist with assembly of exercise equipment as needed.
• Maintain Bike Department presentation and signage to company standards and uphold safety policies.
• Support the team through a flexible, all-hands-on-deck approach and perform other tasks as assigned.

Skills

Bike repair

Customer service

Sales skills

Teamwork

Tools

Bike repair tools

Wrenches

Job description

At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry

research and trends to provide strong product recommendations that align to the customer's needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.

• Uphold company standards for merchandise presentation.

• Demonstrate ability to genuinely interact with customers to show passion, knowledge,

• dedication, and commitment in their sport or activity.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Achieve sales goals through selling bikes and related merchandise.

• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.

• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS

• Prior experience of building, repairing, and selling bicycles preferred

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.