Retail Bike Technician

Dick's Sporting Goods; Niles (IL); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Generous benefits

Employee discount

Job summary

DICK'S Sporting Goods in Illinois is seeking a Bike Technician to build and repair bicycles and deliver a differentiated customer experience for cyclists. You will follow established procedures to assemble and service bikes, offering product recommendations tailored to each rider.

This role emphasizes hands-on workmanship, strong customer engagement, and collaboration with the Bike Department team to meet sales goals while upholding presentation standards and safety policies.

Qualifications

• Prior experience building, repairing, and selling bicycles preferred.
• Able to stand, bend, and lift up to 35 lbs occasionally.
• Ability to stand or walk for extended periods (up to 4 hours).

Responsibilities

• Create a world-class customer experience by providing passionate service in the Bike Department.
• Uphold company standards for merchandise presentation.
• Interact with customers to share passion and knowledge about bikes.
• Promote warranty sales, loyalty Scorecard, and seasonal promotions.
• Achieve sales goals by selling bikes and related merchandise.
• Build and repair bikes; assist with assembly of exercise equipment as needed.
• Maintain Bike Department signage and presentation to company standards.
• Follow safety, loss prevention, and SOPs; protect confidential information.
• Support the team and perform other tasks as assigned.

Skills

Bike repair

Customer service

Retail sales

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures.

This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer's needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.

Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits.