Retail Bike Technician

DICK'S Sporting Goods, Inc.; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to build and repair bicycles and deliver an engaging customer experience. The role focuses on fitting customers with the right products, providing knowledgeable guidance, and maintaining the Bike Department presentation to company standards.

Responsibilities include assembling and tuning bikes, advising customers on features, and contributing to warranty and seasonal promotions while supporting the store team in daily operations.

Qualifications

• Experience building and repairing bicycles.
• Ability to stand and lift up to 35 lbs as needed.
• Experience selling bicycles or bike-related products is a plus.

Responsibilities

• Build and repair bicycles according to procedures.
• Assist customers with product recommendations and questions.
• Support store team with bike department merchandising and stock.

Skills

Bike repair

Bike assembly

Customer service

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team.

OVERVIEW:

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs. Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department. Uphold company standards for merchandise presentation. Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity. Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions. Achieve sales goals through selling bikes and related merchandise. Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed. Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Takes an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned by management.

TEAMMATE TRAITS:

Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.