Retail Bike Technician

DICK'S Sporting Goods; Hamilton (OH); On-site; USD 17,000 - 27,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods in Ohio is seeking a Bike Technician to deliver a differentiated customer experience for cyclists. You will build and repair bicycles, provide informed product recommendations, and help customers in the Bike Department.

Responsibilities include driving sales, maintaining presentation, promoting warranties and loyalty programs, and collaborating with teammates to support store goals. The role involves standing for extended periods and lifting up to 35 lbs as needed.

Qualifications

• Prior experience building, repairing, and selling bicycles is preferred.
• Ability to stand, bend, lift 15–35 lbs occasionally (up to 5 times per hour).
• Ability to work extended periods standing or walking.

Responsibilities

• Create a world-class customer experience in the Bike Department.
• Build and repair bikes according to established procedures.
• Promote warranty sales, loyalty programs, and seasonal promotions.
• Achieve sales goals by selling bikes and related merchandise.
• Maintain merchandise presentation to company standards.
• Assist with assembly of exercise equipment as needed.
• Uphold safety, loss prevention, and standard operating procedures.
• Collaborate with store teammates and support the team as needed.

Skills

Bike repair

Customer service

Sales

Job description

DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.

Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.