Retail Banking Relief & Ops Specialist

Independent Bank; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A regional financial institution in Tennessee seeks an experienced banking professional to provide relief support for teller and retail banker positions. The ideal candidate will have at least 3 years of retail banking experience and possess strong customer service and multi-tasking skills. This role involves operational support and training organization. Competitive benefits are available.

Qualifications

• Minimum of 3 years retail banking experience is required.
• Ability to multi-task in a fast-paced environment.
• Excellent customer service and communication skills.

Responsibilities

• Provide relief for branches as needed.
• Offer operational support for password resets and audits.
• Coordinate training and track employee development.

Skills

Retail banking experience

Multi-tasking ability

Customer service skills

Telephone etiquette

Proficient in Microsoft Word

Proficient in Microsoft Excel

Job description

JOB SUMMARY:

A minimum of 3 years retail banking experience required. This position will provide support for the Branches providing relief support for teller and retail banker positions. This position also supports retail administration in communication, training organization and tracking, and in sales efforts. All employees must adhere to all Bank policies, procedures and all compliance regulations.

PRIMARY DUTIES:

1. Provide Relief for Branches as needed ( Teller and Retail Banker position responsibilities apply)
2. Provides operational support to branches for example, password resets and internal audit reviews
3. Fully versed in all Branch Operations
4. Coordinates with HR and appropriate Training team for new employees
5. Facilitates and Communicates changes on products and services
6. Organizes and Tracks periodic training (not necessarily the facilitator)

SKILLS REQUIRED:

• 3 years previous Retail Branch experience in both Teller and Retail Banker positions is required
• Ability to multi-task
• Customer service skills / good telephone etiquette
• Proficient in Microsoft Word and Excel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age.

Independent Bank is an EO/AA Employer M/F/Vets/Disabled