RETAIL BANKING ASST

Bank of Colorado; Sterling (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off and holidays

401K plan after 3 months

Job summary

The Bank of Colorado in Sterling, CO is seeking a customer service oriented Teller to assist walk-in and phone customers with account questions and transactions. You will perform deposits, withdrawals, and basic banking services while delivering accurate record keeping and friendly service.

This role supports sales by advising customers on bank products, opening and closing accounts, and maintaining confidentiality.

Qualifications

• High school diploma or equivalent.
• Minimum 24 months of prior banking experience preferred.
• Cash handling and customer contact experience preferred.

Responsibilities

• Performs teller duties including deposits, cashing checks, and customer service tasks.
• Open and close accounts, process inquiries, and assist with banking products.
• Answer phone calls and assist walk-in customers.
• Maintain accurate records and comply with banking regulations.

Skills

Customer service

Cash handling

Sales

Communication

Teamwork

Education

High school graduate or equivalent

Tools

Computer terminals

Back counter capture machine

Coin machine

Copier

Job description

Provides quality service by assisting customers accurately and efficiently and develops long term customer relationships. May oversees the receiving and paying of money to bank customers and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained.

Compensation: Hourly $18-$22

Performs a broad variety of customer service and sales activities, such as assisting walk-in customers as well as telephone customers with account problems and questions. May performs duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services. May take consumer loan applications and pay assist with the processing of the loan.

RESPONSIBILITIES AND DUTIES:

• Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service‑related duties. Prepares holds on deposits. Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• May be responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening. Prepares all paperwork and assists the customer in signing the documents. May be responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products
• Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
• Answering phone calls and assisting walk‑in customers
• Initiating customer research
• Closing accounts
• Sorting daily mail
• Assisting with NSF, Non‑post, and collections
• Assisting customer with Safe Deposit Boxes
• Deposit verification for credit purposes
• May take consumer loan applications.
• May assist with teller line scheduling and support.
• Performs other related duties as assigned by management.
• Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends.)

KNOWLEDGE, SKILL, AND ABILITIES:

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Skill in communicating with clients and co‑workers in courteous and professional manner.
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to maintain a high level of confidentiality.
• Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in‑person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers' needs is being met.
• Ability to demonstrate accuracy and efficiency in a fast‑paced environment.
• Ability to function as a team player.
• Ability to perform any other duties/projects as assigned by management.

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected.
• Cash handling and customer contact experience preferred.

BENEFITS:

Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90‑day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401K plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long term disability insurance and employee assistance program. If working less than 35 hours per week, above benefits are modified.

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses.Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Timebenefits include:

• 8 paid holidays.*
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90‑day introductory period prior to accruing PTO.*
• After five years, 22 PTO days each year.*
• After ten years, 27 PTO days each year.*
• Employees must also complete the 90‑day introductory period prior to accruing PTO.*
• New employees will receive 16 hours of paid sick time upon their hire date.*