RETAIL BANKING ASST

pinnbank; Nebraska; On-site; USD 35,000 - 45,000; Full time

Job summary

pinnbank is seeking a Customer Service Representative to join their Nebraska location. The role involves assisting customers with bank transactions such as deposits and withdrawals, answering account-related inquiries, and promoting banking products.

The ideal candidate should have a high school diploma, banking experience, and strong communication skills. This position requires maintaining accurate records while providing excellent customer service.

Qualifications

• Knowledge of personal and business banking products.
• Basic understanding of banking regulations.
• Ability to maintain confidentiality.

Responsibilities

• Perform all regular teller duties including cashing checks and accepting deposits.
• Handle customer inquiries and assist with account issues.
• Promote banking products and services to achieve sales goals.

Skills

Customer service skills

Banking knowledge

Communication skills

Cash handling

Teamwork

Education

High school diploma or equivalent

24 months of banking experience

Tools

Computer terminals

Printers

Job description

GENERAL SUMMARY

Provides quality service by assisting customers accurately and efficiently and develops long‑term customer relationships. May oversee the receiving and paying of money to bank customers and ensures accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Performs a broad variety of customer service and sales activities, such as assisting walk‑in customers as well as telephone customers with account problems and questions. May perform duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services. May take consumer loan applications and pay assist with the processing of the loan.

RESPONSIBILITIES AND DUTIES

1. Performs all regular teller duties including accepting deposits, cashing checks, and performing various customer service–related duties. Prepares holds on deposits. Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
2. Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing various reports.
3. May be responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening. Prepares all paperwork and assists the customer in signing the documents. May be responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
4. Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
5. Performs various customer service duties:
   • Answering phone calls and assisting walk‑in customers
   • Initiating customer research
   • Processing check orders
   • Closing accounts
   • Processing customer account printouts
   • Sorting daily mail
   • Assisting with NSF, Non‑post, and collections
   • Assisting customers with Safe Deposit Boxes
   • Deposit verification for credit purposes
6. May take consumer loan applications.
7. May assist with teller line scheduling and support.
8. Performs other related duties as assigned by management.
9. Ability to maintain regular and reliable attendance, and to work flexible hours, including weekends if the branch is open on weekends.

KNOWLEDGE, SKILL, AND ABILITIES

• Full knowledge of personal and business banking products offered, and a willingness to stay updated on any changes.
• Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Skill in communicating with clients and co‑workers in a courteous and professional manner.
• Skill in operating computer terminals and printers, back counter capture machine, coin machine, and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to maintain a high level of confidentiality.
• Ability to perform customer service duties and provide leadership and guidance to subordinate members of the department in areas of phone and in‑person inquiries, conducting customer research, cash and check handling, and effectively making appropriate referrals to other bank staff.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers so that the bank’s goals of meeting customers’ needs are met.
• Ability to demonstrate accuracy and efficiency in a fast‑paced environment.
• Ability to function as a team player.
• Ability to perform any other duties or projects as assigned by management.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected.
• Cash handling and customer contact experience preferred.

PHYSICAL REQUIREMENTS

Seeing: 75–100% – Must be able to greet customers, read documents, and use a computer.

Hearing: 75–100% – Must be able to communicate with customers and co‑workers.

Standing/Walking: 75–100% – Must be able to visit customers.

Climbing/Stooping/Kneeling: 50–74% –

Lifting/Pulling/Pushing: 25–49% – Must be able to lift bags of coin.

Fingering/Grasping/Feeling: 75–100% – Must be able to use a computer and write.

PHYSICAL DIMENSIONS

Medium Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person so classified.